Amber Garrett
San Mateo,CA
Summary
Organized and dependable candidate with a strong ability to manage multiple priorities and maintain a positive attitude. Demonstrates willingness to take on additional responsibilities to meet team goals. Detail-oriented and valuable team player with exceptional organizational skills. Able to handle multiple projects simultaneously, ensuring high accuracy in all tasks.
Overview
21
21
years of professional experience
Work History
Ramp Agent
United Airlines
05.2024 - Current
- International Reflight- Lead and supervised worldwide outage moving 3,000+ International Bags to their destinations
- Created and trained new employees daily, implementing a bi-daily live log of bags on hand inventory segregated to destinations
- Worked in tandem with PPBM to scrub and clear high volume amount of bags for safe loading for all international flights
- TB1- assisting in the daily movement of passengers bags both local and transfer ensuring they make their designated flights and safe-guarding our mishandled bag score.
Ascend Upgrade Supervisor
United Airlines
10.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversees, manages, and supports front-line employees on the ramp
- Proactively identifies issues and effectively problem solves to strengthen front-line employee and company’s work ethic
- Actively participates in providing mentorship and feedback amongst front-line employees when appropriate
- Coached front-line employees making sure they are knowledgeable and working within company’s standard operating procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Ramp Service Employee
United Airlines
09.2022 - 10.2023
- Investigated and verified international and domestic mishandled baggage be properly rerouted to passengers’ destinations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Consistently delivers high level customer service by ensuring quality client relationships
- Skilled at working independently and collaboratively in a team environment.
- Executes consistent and exceptional product delivery, operational services, & company required documentation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Integrity Motors
09.2010 - 05.2022
- Monitored client payments and maintained client relationships by overseeing current and past due payments
- Reduced financial discrepancies by accurately managing accounting documents while maintaining case costs and billing processes
- Consistently preserved office culture by organizing office functions and activities for employees
- Administered payroll and maintained proper documentation of employee personnel.
Realtor & Loan Officer
Bay Funding
04.2003 - 12.2009
- Built a referral system from the ground up to ensure quality connection with local financial planners, home builders, and real estate professionals
- Analyzed client financial status including but not limited to property evaluations, credit checks, etc
- To determine loan grants
- Scheduled face-to-face appointments with clients to ensure client success and high level customer service
- Educated customers on loan processes, products, and available credit options to ensure valuable customer decisions
- Increased company success by facilitating customer inquiries and managing new business leads.
Education
Ascend Frontline Supervisor
United Airlines
SFO 02.2024
Real Estate License Certified -
Anthony’s School of Real Estate
01.2003
Skills
- Budget Planning & Expense Reporting
- Problem-Solving
- Invoicing and Billing
- Scheduling and Calendar Management
- Customer Relations
- Data Entry & Analytics
- Safety Procedures Compliance
- Ramp Security
- Flexible Schedule
- Dependable and Responsible
Timeline
Ramp Agent
United Airlines
05.2024 - Current
Ascend Upgrade Supervisor
United Airlines
10.2023 - 04.2024
Ramp Service Employee
United Airlines
09.2022 - 10.2023
Office Manager
Integrity Motors
09.2010 - 05.2022
Realtor & Loan Officer
Bay Funding
04.2003 - 12.2009
Ascend Frontline Supervisor
United Airlines
Real Estate License Certified -
Anthony’s School of Real Estate