Amber Garrison
Salisbury,MD
Summary
Detail-oriented Insurance Verification Specialist with over 8 years of experience in insurance verification and referral coordination. Recognized for strong problem-solving skills and meticulous attention to detail, contributing to improved patient satisfaction and streamlined processes.
Overview
22
22
years of professional experience
Work History
Insurance Verification Specialist
West OC Injury & Illness Center
Ocean City, MD
09.2017 - Current
- Managed patient records and updated insurance information accurately.
- Educated patients about their insurance coverage and benefits options.
- Assisted in training new staff on verification procedures and protocols.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Master Correctional Officer
Wicomico County Department Of Corrections
Salisbury, Maryland
07.2011 - 09.2017
- Supervised inmate activities and maintained safety within correctional facilities.
- Conducted regular inspections of cells and common areas for contraband.
- Responded to emergencies and managed crisis situations effectively.
- Trained new officers on policies, procedures, and safety protocols.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Police Dispatcher
Salisbury Police Department
Salisbury, Maryland
05.2004 - 07.2011
- Operated communication systems to dispatch emergency services efficiently.
- Monitored police radio channels for urgent calls and updates.
- Coordinated response efforts with law enforcement and emergency personnel.
- Maintained accurate logs of incidents and communications for reference.
- Provided critical information to officers in the field during emergencies.
- Trained new dispatchers on protocols and software systems used daily.
- Documented all communications received via phone or radio transmissions accurately.
Education
High School Diploma -
Wicomico County High School
Salisbury, MD06-2000
Skills
- Insurance verification and pre-authorization management
- Documentation accuracy
- Insurance coding and terminology
- Problem solving and attention to detail
- Referral coordination
- Electronic authorization processing
- Medical terminology
Timeline
Insurance Verification Specialist
West OC Injury & Illness Center
09.2017 - Current
Master Correctional Officer
Wicomico County Department Of Corrections
07.2011 - 09.2017
Police Dispatcher
Salisbury Police Department
05.2004 - 07.2011
High School Diploma -
Wicomico County High School