Vickie McCarty
Louisville,KY
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
20
20
years of professional experience
Work History
Insurance Verification Specialist
KORT Physical Therapy
Louisville, KY
02.2021 - Current
- Verified patient insurance coverage to ensure eligibility for therapy appointments.
- Resolved insurance verification issues by collaborating with insurance companies for timely solutions.
- Maintained accurate patient records and updated insurance information regularly.
- Verified patient insurance information for accurate billing at KORT Physical Therapy.
- Communicated with insurance providers to confirm coverage and benefits.
- Reviewed and processed pre-authorization requests to facilitate access to therapy services.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Accessed third-party insurance databases to identify coverage of benefits.
Unit Secretary for One Day Surgery
U of L Hospital
09.2006 - 12.2020
- Coordinated communication between medical staff, patients, and families efficiently.
- Managed patient records and maintained confidentiality in a fast-paced environment.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Trained new employees on administrative processes and hospital protocols effectively.
- Managed the front desk area ensuring neatness at all times.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Assisted in preparing reports and managing correspondence for the department.
- Prepared documents for signature by physicians or other authorized personnel.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
Education
Kenai Central High School
Kenai, AKSkills
- insurance verification
- pre-authorization processing
- HIPAA compliance
- insurance database navigation
- patient record management
- Database management
- Secure data practices
- Proficient in [software]
- problem solving
- attention to detail
- time management
- effective communication
- conflict resolution
- customer relationship management
- Patient rapport
Timeline
Insurance Verification Specialist
KORT Physical Therapy
02.2021 - Current
Unit Secretary for One Day Surgery
U of L Hospital
09.2006 - 12.2020
Kenai Central High School