Amber Gibbs
Sandy,Oregon
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Media Manager
Ukiahco
01.2020 - 05.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Event Assistant
Mt Hood Center
10.2023 - 03.2024
- Bartending weddings, corporate parties
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Helped organize and manage successful events with attendance of over 200 people.
Server
Newport Seafood Grill, Applebee's, Chateau Benoit
01.2007 - 01.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Lebanon High School
Skills
- Sales
- Bartending
- Customer Service
- Item Promotion
- Sales enhancement strategies
- Seating arrangements
- Special event coordination
- Greeting guests
- Effective conflict resolution
Certification
OLCC
Food Handlers Card
Timeline
Event Assistant
Mt Hood Center
10.2023 - 03.2024
Social Media Manager
Ukiahco
01.2020 - 05.2024
Server
Newport Seafood Grill, Applebee's, Chateau Benoit
01.2007 - 01.2013
High School Diploma -
Lebanon High School
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