Amber Glapinski
Waterford
Summary
Versatile professional with expertise in child development and customer relations. Successfully implemented behavior management strategies to foster positive interactions and enhance customer satisfaction by resolving issues promptly. Strong time management skills support efficient operations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Care Leader
Mukwonago YMCA
Mukwonago
08.2022 - Current
- Developed programs that enhanced children's social and emotional skills, fostering their overall development.
- Implemented behavior management strategies, promoting positive interactions and improving children's social dynamics.
- Collaborated with staff to ensure a consistently safe and nurturing environment for children.
- Trained new team members on child care policies and procedures.
- Maintained a clean and safe environment for both staff members and children.
Order Picker / Customer Service Associate
Pick 'n Save
Waterford
10.2021 - 02.2024
- Provided high-quality customer service, resolving issues to enhance customer satisfaction.
- Fulfilled orders swiftly to meet challenging daily objectives.
- Processed orders, returns, and exchanges with accuracy.
- Met productivity and accuracy standards, contributing to operational efficiency.
- Supported daily store operations, ensuring smooth workflow in fast-paced environment.
Customer Service Associate / Cashier
Elliott’s Ace Hardware
Muskego
12.2018 - 09.2021
- Handled customer inquiries, resolving issues promptly to enhance customer satisfaction.
- Assisted customers with purchases, promotions, and inquiries to enhance service.
- Processed returns and exchanges, adhering to company policies to ensure smooth transactions.
- Managed cash transactions, ensuring accuracy of cash drawer to maintain financial integrity.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
Education
Small Business Management Degree -
Gateway Technical College
Waterford, WI01-2025
Associate of Applied Science - Business Management
Gateway Technical College
Waterford, WI01-2024
Skills
- Child development techniques
- Child safety protocols
- Team development
- Time management and organization
- Customer communication
- Teamwork and collaboration
- Critical thinking
- Sales techniques
Certifications Honors
- Security Certification
- Customer Service Certification
- National Society of Leadership and Success (NSLS)
- Phi Theta Kappa Honor Society
- Dean’s List
Certification
American Red Cross- First AID & Child/Adult CPR
Timeline
Child Care Leader
Mukwonago YMCA
08.2022 - Current
Order Picker / Customer Service Associate
Pick 'n Save
10.2021 - 02.2024
Customer Service Associate / Cashier
Elliott’s Ace Hardware
12.2018 - 09.2021
Small Business Management Degree -
Gateway Technical College
Associate of Applied Science - Business Management
Gateway Technical College