Amber Gonzalez
Fontana,CA
Summary
I am a Coordinated dental front office manager with detailed understanding of dental terminology, ada coding and patient procedures. Meticulous record-keeper with 20 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
24
24
years of professional experience
Work History
Dental Office Manager
Dr. Vincent Goymerac
07.2019 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 11.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dental Office Manager
Dr.Gregory Golden
02.2012 - 07.2019
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 7.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Dental Front Office Manager
Dr Thomas Mercer
05.2006 - 01.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 12.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dental Assistant
Dr. William Rawlings
01.2000 - 03.2005
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 40 procedures daily.
Education
Certification - Dental Assisting
San Bernardino County ROP
San Bernardino, CA10.1999
Skills
- Budget Management
- Patient Relations
- Workflow Coordination
- Payment Plans
- Schedule Management
- Office Meetings
- Electronic Dental Record (EDR)
- Patient Care
- Customer Service
- Goal Setting
- Problem Resolution
- Documentation and Reporting
- Computer Skills
- Hiring and Training
- Scheduling and Coordinating
- MS Office
- Employee Coaching and Mentoring
- Lead Generation
- Negotiation and Conflict Resolution
- Team Leadership
- Postoperative Care
- Accounts Payable and Accounts Receivable
- Oral Health Care
- Office Supplies and Inventory
- Prescription Refills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Office Manager
Dr. Vincent Goymerac
07.2019 - Current
Dental Office Manager
Dr.Gregory Golden
02.2012 - 07.2019
Dental Front Office Manager
Dr Thomas Mercer
05.2006 - 01.2012
Dental Assistant
Dr. William Rawlings
01.2000 - 03.2005
Certification - Dental Assisting
San Bernardino County ROP
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