Amber Goodrich
Vanceboro,NC
Summary
I initiated my career as a Customer Service Associate without prior experience, quickly advancing to Team Leader and Trainer roles. During my time in that role, I completed the Safeserv Food Management Certification. Subsequently, transitioned into Legal Transcription, rapidly developing strong transcription and typing skills despite a lack of initial experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Legal Transcriptionist
Genesis Government Solutions
Remote
01.2021 - 01.2023
- Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
- Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
Customer Service Associate/Team Lead & Trainer
Vera’s Diner
Vanceboro, NC
08.2018 - 08.2020
- Leveraged advanced typing skills and proficiency in legal terminology to produce accurate, high-quality transcripts consistently.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
- Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
Education
Associate Of General Studies -
Craven Community College
New Bern, NCSkills
- Fast typing speed
- Detail-oriented mindset
- Patience and perseverance
- Adaptability to change
- Legal terminology
- Accuracy and attention
- Client service orientation
- Audio equipment handling
- Transcription software proficiency
- Grammar and punctuation
- Word processing
- Research
- Proofreading
- Error correction
- Dictation transcription
- Customer service
- Excellent communication
- Active listening
- Client correspondence
- Relationship building
- Microsoft Excel
- Data entry
- Task prioritization
System troubleshooting
Certification
Safeserv Food Management Certification
Timeline
Remote Legal Transcriptionist
Genesis Government Solutions
01.2021 - 01.2023
Customer Service Associate/Team Lead & Trainer
Vera’s Diner
08.2018 - 08.2020
Associate Of General Studies -
Craven Community College