Amber Gordon
Meridian,MS
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Enrollment Specialist
Humana
Meridian, MS
09.2024 - Current
- Maintain accurate records of enrollment data using databases or CRM systems.
- Track progress of applications and follow up on pending items.
- Coordinated with other departments to ensure efficient workflow processes.
- Modifies data according to enrollment regulations.
- Completes daily inventory reports.
- Handles essential administrative and clerical responsibilities.
Document Management Specialist- Remote
RemX
Meridian, MS
06.2023 - 04.2024
- Ensured compliance with retention policies while managing document storage.
- Expert in medical record analysis and data abstraction for HEDIS measures.
- Proficient in identifying essential data within extensive healthcare documents.
- Demonstrates meticulous attention to detail with expertise in HEDIS compliance.
- Utilized electronic health record systems to gather HEDIS data.
Customer Service Agent- Remote
Transworld Systems Inc.
Meridian, MS
06.2022 - 06.2023
- Managed a high volume of inbound and outbound calls in a fast-paced environment
- Resolved customer issues and escalated complex cases to the appropriate departments
- Assisted customers with product returns, exchanges, and billing inquiries
- Processed orders and ensured accurate and timely delivery
- Contributed to team goals and performance metrics by consistently achieving individual targets
Benefits Advocate - Remote
United HealthGroup
Meridian, MS
09.2021 - 06.2022
- Addressed and resolved customer inquiries and complaints in a timely and efficient manner.
- Coordinated with internal specialists to provide assistance to customers.
- Researched, analyzed and processed intricate healthcare claims across various platforms.
- Ensured compliance with authorization requirements.
- Maintained accuracy in data entry and status communication for claims.
Education
Information Technology Security And Administration
MyComputerCareer
06-2021
High School Diploma -
Meridian High School
Meridian, MS06.2010
Skills
- Cross-Functional Collaboration
- Efficient Data Management
- Experience with CRM Platforms
- Advanced Microsoft Office Skills
- Effective Conflict Resolution
- Strong Communication Skills
- Service Excellence
- Proficient in Multitasking
- Prioritization and Time Allocation
Accomplishments
- MySkills Pathway Badge | MyComputerCareer |
Received soft skills training in teamwork, flexibility, problem solving process, planning techniques, and implementation strategY
Timeline
Enrollment Specialist
Humana
09.2024 - Current
Document Management Specialist- Remote
RemX
06.2023 - 04.2024
Customer Service Agent- Remote
Transworld Systems Inc.
06.2022 - 06.2023
Benefits Advocate - Remote
United HealthGroup
09.2021 - 06.2022
Information Technology Security And Administration
MyComputerCareer
High School Diploma -
Meridian High School