Amber Gray
Clerk
Godfrey,IL
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Organized,dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Loan Clerk
1st Midamerica Credit Union
East Alton, IL
07.2018 - Current
- Maintained correspondence and completed forms related to loans and closings.
- Entered customer and loan information into [Type] database.
- Scheduled and conducted mortgage closings.
- Reviewed and validated details of loan applications and closing documentation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Responded to customer requests for products, services and company information.
- Promptly responded to inquiries and requests from prospective customers.
Bartender
3rd Chute
Grafton, IL
06.2017 - 01.2021
- Designed special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
COCTAIL WAITRESS
Fast Eddies Bon Air
Alton, IL
01.2013 - 01.2017
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Applied Science - General Studies
Lewis And Clark Community College
Godfrey, IL04.2014
GED -
Roxana High School
Roxana, IL06.2003
Skills
- Customer Communication
- Lending Software Systems
- Time Management
- Verbal and Written Communication
- Microsoft Office
- Data Entry
- Business Correspondence Preparation
Timeline
Loan Clerk
1st Midamerica Credit Union
07.2018 - Current
Bartender
3rd Chute
06.2017 - 01.2021
COCTAIL WAITRESS
Fast Eddies Bon Air
01.2013 - 01.2017
Associate of Applied Science - General Studies
Lewis And Clark Community College
GED -
Roxana High School