Macy Lee
Carriere,MS
Summary
Professional and driven with a strong background in customer interactions and lasting customer relations. Knowledgeable in mortgage lending and processing. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Utilizes communication and empathy to build strong customer relationships. Capable and eagerly willing to learn and master new skills. Known for excellent verbal and written communication. Always striving to maintain high client satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Loan Clerk
FNB Picayune Bank
Picayune, MS
09.2024 - 04.2025
- Maintained confidentiality of sensitive client information while adhering to strict privacy policies and procedures in place at the company.
- Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
- Streamlined operations by maintaining an organized system for managing loan applications and supporting documents.
- Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
- Improved loan processing efficiency by meticulously reviewing and verifying loan documentation.
- Scanned in all loan documentation into our electronic filing system.
- Created physical files for all personal, business and mortgage loans before filing them away.
- Answered inquiries and provided superior customer service to clients.
- Submitted title applications for borrower collateral.
- Processed and closed all mortgage loans that were paid out.
- Released titles, Deed of Trusts and other collateral holds when loans were paid in full.
Loan Assistant
FNB Picayune Bank
Picayune, MS
01.2023 - 04.2024
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Communicated with customers daily to request information and complete paperwork.
- Increased client retention rates by proactively following up on past clients to offer relevant financial products or assistance when needed.
- Monitored key dates to obtain information by deadlines.
- Coordinated with third-party vendors for appraisals, title searches, and other necessary reports required for loan approval.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Answered inquiries and provided superior customer service to clients.
Head Teller
FNB Picayune Bank
Picayune, MS
09.2017 - 03.2022
- Ordered/sold currency and oversaw shipments and deposits while adhering to strict safety guidelines.
- Conducted daily recap which involved checking and balancing currency and tickets for all bank branches consisting of 7 vaults, 6 ATM machines, over 25 tellers and numerous general ledger accounts.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Ensured a secure working environment by adhering to strict security protocols and conducting quarterly audits at each branch.
- Mentored and trained new hires on bank procedures and customer service standards and expectations.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
Bank Teller
FNB Picayune Bank
Picayune, MS
09.2017 - 12.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Calculated fees due, interest and change for customer transactions.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Associate of Arts - Accounting And Finance
Pearl River Community College
Poplarville, MS05-2017
Skills
- Excellent communication
- Microsoft Excel
- Client relations
- Documentation review
- Risk management assessments
- Report preparation
- Professional telephone demeanor
- Customer service
- Follow up skills
- Attention to detail
- Reliability
- Critical thinking
- Active listening
- Relationship building
- Conflict resolution
- Professionalism
- Stress management
Timeline
Loan Clerk
FNB Picayune Bank
09.2024 - 04.2025
Loan Assistant
FNB Picayune Bank
01.2023 - 04.2024
Head Teller
FNB Picayune Bank
09.2017 - 03.2022
Bank Teller
FNB Picayune Bank
09.2017 - 12.2019
Associate of Arts - Accounting And Finance
Pearl River Community College