Amber Greco
Tampa,FL
Summary
Dependable RN Case Manager with over 12 years of experience in care management, including community case management for high-risk adults and pediatric populations. Expertise spans 6+ years in acute care settings such as ER, ICU, and Oncology, with a strong focus on effective communication and adherence to regulatory compliance, including the two midnight rule and Medicare/Medicaid requirements. Demonstrated success in conducting timely patient assessments and facilitating efficient discharges through collaboration with interdisciplinary teams. Dedicated to providing high-quality care while achieving established financial and performance benchmarks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Case Manager
Massachusetts General Hospital
Boston, Massachusetts
06.2024 - 09.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
RN Case Manager
Danbury Hospital
Danbury, Connecticut
01.2024 - 05.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Coordinated with multidisciplinary teams to ensure optimal patient care.
- Collaborated with physicians to develop individualized treatment plans for each patient.
- Provided assistance with discharge planning activities for assigned patients.
- Provided emotional support to families dealing with serious illnesses or injuries of their loved ones.
- Utilized electronic health records (EHR) systems to document patient care and outcomes accurately.
- Conducted reviews of inpatient utilization for compliance with admission criteria and concurrent review requirements.
RN Case Manager
Massachusetts General Hospital
Boston, Massachusetts
03.2023 - 10.2023
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
RN Case Manager
HCA Florida Largo Hospital
Largo, FL
11.2022 - 02.2023
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Facilitated referrals to community resources for additional support services.
- Maintained accurate documentation of patient progress in the electronic health record.
RN Case Manager
Massachusetts General Hospital
Boston, Massachusetts
04.2022 - 10.2022
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Facilitated referrals to community resources for additional support services.
- Maintained accurate documentation of patient progress in the electronic health record.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
RN Case Manager
AdventHealth Daytona Beach
Daytona Beach, FL
08.2021 - 03.2022
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
RN Case Manager
Massachusetts General Hospital
Boston, MA
08.2020 - 08.2021
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Facilitated referrals to community resources for additional support services.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
RN Case Manager
Umass Memorial Medical Center
Worcester, USA
04.2020 - 08.2020
- Coordinated with multidisciplinary teams to ensure optimal patient care.
- Maintained accurate documentation of all patient records in electronic health systems.
- Provided emotional support to families dealing with serious illnesses or injuries of their loved ones.
- Facilitated communication between doctors, nurses, therapists, social workers, administrators., regarding patient progress updates.
- Collaborated with healthcare team to develop and implement patient care plans.
- Utilized electronic health records (EHR) systems to document patient care and outcomes accurately.
- Advocated for patient needs and preferences across multidisciplinary healthcare teams.
RN Case Manager
Mercy Medical Center
Springfield, USA
01.2020 - 04.2020
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
RN Case Manager
Eden Medical Center
Castro Valley, CA
05.2019 - 12.2019
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Participated in quality improvement initiatives related to case management processes.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
RN Case Manager
MedStar Washington Hospital
Washington, DC
01.2019 - 05.2019
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Facilitated referrals to community resources for additional support services.
RN Case Manager
Massachusetts General Hospital
Boston, MA
09.2018 - 12.2018
- Maintained accurate documentation of all patient records in electronic health systems.
- Provided emotional support to families dealing with serious illnesses or injuries of their loved ones.
- Facilitated communication between doctors, nurses, therapists, social workers, administrators., regarding patient progress updates.
- Utilized electronic health records (EHR) systems to document patient care and outcomes accurately.
- Advocated for patient needs and preferences across multidisciplinary healthcare teams.
PRN RN Case Manager
Palmetto Health Baptist Hospital
Columbia, USA
08.2017 - 09.2018
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Pediatric Ambulatory Care Transition Team RN Case Manager
Palmetto Health System
Columbia, USA
07.2016 - 09.2018
- Coordinating care of high risk pediatric patients
- Assess patient/family needs, communicating needs to multidisciplinary team and reporting recommendations back to referral source
- Working with the inpatient team, insurance company, community agencies, schools, etc., to ensure quality cost efficient care
- Attend physicians visits, school meetings, and completes home visits as warranted
Healthy Outcomes RN Case Manager
Palmetto Health System
Columbia, SC
01.2014 - 06.2016
- Providing support within the health care network for individuals that are uninsured and 100% of below the poverty level
- Provide disease management support directly to patients in an effort to increase compliance with medical treatment an effort to increase compliance with medical treatment plan and decrease ER utilizations and hospitalizations
Remote RN Case Manager
McKesson Care Management
Boston, MA
09.2012 - 11.2013
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Providing disease education and management, care coordination, and resource referrals for adult and pediatric members with complex medical and behavioral health conditions
- Management provided both telephonically from home office as well as regional office and face to face with members, providers, behavioral health specialists
Triage Nurse
Johns Hopkins Community Physicians
Odenton, MD
08.2011 - 07.2012
- Phone triage of pediatric patients as well as Family Practice and Internal Medicine
- Assistance as needed with work up of both scheduled well child physicals and acute visits
- Performing telephonic outreach to Medicaid and Priority Partners patients aged 21 years and younger meeting the guidelines for value based purchasing
Pediatric Registered Nurse
Palmetto Pediatric and Adolescent Clinic
Columbia, USA
03.2008 - 07.2011
- Phone triage
- Work up of both scheduled well child visits and sick appointments including history and assessment
- Assistance to physicians
- Ordering state vaccines as well as assistance with monthly private vaccine order
- Assessed patient's physical, mental and emotional health by taking vital signs, observing skin condition, reviewing medical history and administering tests.
- Provided compassionate care to patients and families by listening to their concerns and addressing their needs.
- Provided education on preventive health practices such as nutrition, hygiene and safety.
- Administered medications in accordance with physician orders, monitored for effectiveness and reported any adverse reactions.
Education
Associate of Nursing -
Midland's Technical College
Columbia, SC05.2008
Licensed Practical Nurse -
Greene Co. Vocational-Technical School
Waynesburg, PA05.1995
Skills
- Charting and clinical documentation
- Privacy and confidentiality
- Acute care expertise
- Adaptability
- Update electronic charts
- Multitasking Abilities
- Patient and family advocacy
- Time management abilities
- Reliability
- Emergency Care
- EMR / EHR
- Problem-solving aptitude
- Intake and discharge
- Quality Improvement
- Rehabilitation support
- CPR Certification
- Preventive health
- Treatment Planning
- Patient Assessment
- ICD-10
- Attention to detail
- Cultural awareness
- Compassionate care
Licensure
Registered Nurse, MA, CA, FL
Certification
- CCM
- BLS
Systemexperience
- Interqual
- MCG
- Cerner
- Epic
- Midas
- Allscripts
- Meditech
- ECLINICALWORKS
- McKesson Review Manager
- EHIM
- Morrisey
- Sorian
- Medhost
- Care360
- GE Healthcare
- Navihealth
- Optum Insight
- NextGen
- Greenway
- Kepro
- Paper Charting
- Microsoft Products (Outlook, Word, PowerPoint, Excel)
Personal Information
Available: Immediately
References
References available upon request.
Timeline
RN Case Manager
Massachusetts General Hospital
06.2024 - 09.2024
RN Case Manager
Danbury Hospital
01.2024 - 05.2024
RN Case Manager
Massachusetts General Hospital
03.2023 - 10.2023
RN Case Manager
HCA Florida Largo Hospital
11.2022 - 02.2023
RN Case Manager
Massachusetts General Hospital
04.2022 - 10.2022
RN Case Manager
AdventHealth Daytona Beach
08.2021 - 03.2022
RN Case Manager
Massachusetts General Hospital
08.2020 - 08.2021
RN Case Manager
Umass Memorial Medical Center
04.2020 - 08.2020
RN Case Manager
Mercy Medical Center
01.2020 - 04.2020
RN Case Manager
Eden Medical Center
05.2019 - 12.2019
RN Case Manager
MedStar Washington Hospital
01.2019 - 05.2019
RN Case Manager
Massachusetts General Hospital
09.2018 - 12.2018
PRN RN Case Manager
Palmetto Health Baptist Hospital
08.2017 - 09.2018
Pediatric Ambulatory Care Transition Team RN Case Manager
Palmetto Health System
07.2016 - 09.2018
Healthy Outcomes RN Case Manager
Palmetto Health System
01.2014 - 06.2016
Remote RN Case Manager
McKesson Care Management
09.2012 - 11.2013
Triage Nurse
Johns Hopkins Community Physicians
08.2011 - 07.2012
Pediatric Registered Nurse
Palmetto Pediatric and Adolescent Clinic
03.2008 - 07.2011
Associate of Nursing -
Midland's Technical College
Licensed Practical Nurse -
Greene Co. Vocational-Technical School