Heather Ellinger
Registered Nurse
Durham,North Carolina
Summary
Accomplished and energetic RN with a solid history of achievement in ICU and Med Surg case management, utilization review, marketing, bedside nursing, medical insurance pre-certifications, medical assisting and customer service. Motivated leader with strong organizational and prioritization abilities. Provide patients an enjoyable experience among team oriented professionals in a safe environment in an accurate and timely manner.
Overview
11
11
years of professional experience
Work History
RN Case Manager
Mount Carmel East Hospital
06.2019 - 08.2023
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided exceptional care management to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Educated family members and caregivers on patient care instructions.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Performed admission and ongoing utilization reviews for insurance billing based on medical necessity.
RN Clinical Liaison
Select Specialty Hospitals
05.2016 - 06.2019
- Created and maintained computerized record management systems to record and process data and generate reports.
- Facilitated on-going assessments of patient/family needs and implementation of interdisciplinary team care plan.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Cultivated effective partnerships with physicians, case managers and nursing staff.
- Developed and deepened relationships with clinical staff by closely monitoring patients, providing information and resolving concerns.
- Prepared and gave presentations to physicians and clinical staff.
Population Health Inpatient Care Coordinator RN
Mount Carmel Health Partners Population Health
1 2015 - 5 2016
- Self-directed with astute judgment skills. High level of personal accountability.
- Effective counseling in health maintenance and disease management to patients and family members inpatient.
- Instructed patients and family members on proper discharge care.
- Closely monitored acute conditions.
- Documented patient information obtained from interviews and medical records.
- Developed treated plans for patients with chronic and acute health problems such as MI, CHF, diabetes, asthma, COPD and pneumonia for short term and long term care management.
Registered Nurse
Skilled Rehabilitation Wesley Ridge Retirement Community
9 2013 - 11 2014
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
- Delegate duties and supervise less-skilled nursing or healthcare personnel on unit.
- Perform patient rounding with Director of Medicine and recommend drugs, medical devices, or other forms of treatment according to patient needs.
- Perform administrative or managerial functions, such as taking responsibility for unit staff, planning, or long-range goals for patients upon discharge.
- Patient assessments including physical, Braden skin, fall risk, pain, psychotropic and elopement.
- Assess, monitor, record, and report changes and vital signs in patients' conditions in medical computer system.
- Modify patient treatment plans and medications as indicated by patients' responses and conditions.
- Administration, removal and maintenance of IV's and PICC lines.
- Monitor all aspects of patient care, including diet and physical activity.
- Assess and treat wounds, surgical sites and skin conditions.
- Administer and monitor oral, subcutaneous, intradermal, IV, PICC and topical medications and narcotics.
Registered Nurse
Skilled Rehabilitation Springfield Masonic Home
02.2013 - 09.2013
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
- Delegate duties and supervise less-skilled nursing or healthcare personnel on unit.
- Document and implement new drug orders, medical devices, or other forms of treatment according to physician orders.
- Patient assessments including physical, Braden skin, fall risk, pain, psychotropic and elopement.
- Assess, monitor, record, and report changes and vital signs in patients' conditions in medical records charts.
- Modify patient treatment plans and medications as indicated by patients' responses and conditions.
- Administration, removal and maintenance of IV's and PICC lines.
- Monitor all aspects of patient care, including diet and physical activity.
- Assess and treat wounds, surgical sites and skin conditions; along with changing and maintaining wound vacs.
- Administer and monitor oral, subcutaneous, intradermal, IV, PICC and topical medications and narcotics.
Education
Associate of Science - Registered Nursing
Chamberlain College of Nursing
Columbus, OH2012
Certificate - Medical Assisting
Miami-Jacobs Community College
Dayton, OH2001
Skills
- Health Care Provider (BLS) CPR and AED certified
- Proficient in Point Click Care medical charting, Epic, Power Chart, Care Evolution, Pyxis, Microsoft Office, Word, Excel and paper documentation
- Expertise in case documentation, chart reviewing, analytical thinking, clinical judgement, and collaboration with hospital staff
- Excel in critical thinking, troubleshooting, coordination, customer service, marketing, training, prioritization and time management
- Very knowledgeable in COPD, CHF, diabetes, asthma, stroke, heart attack and pneumonia morbidity, preventative measures and educational teachings
- Accomplished patient care and case manager by researching and utilizing inpatient and outpatient resources
- Strong clinical skills in skilled floor nursing, wound care and respiratory assistance
- History of Medical Assisting for 9 years in OB/GYN, family medicine, cardiovascular, nephrology and urology performing patient care, documentation, assisting in surgical procedures, sterilization, phlebotomy, injections, IV administration and maintenance, catheterization, wound care, scheduling, phone triage and referrals
Timeline
RN Case Manager
Mount Carmel East Hospital
06.2019 - 08.2023
RN Clinical Liaison
Select Specialty Hospitals
05.2016 - 06.2019
Registered Nurse
Skilled Rehabilitation Springfield Masonic Home
02.2013 - 09.2013
Population Health Inpatient Care Coordinator RN
Mount Carmel Health Partners Population Health
1 2015 - 5 2016
Registered Nurse
Skilled Rehabilitation Wesley Ridge Retirement Community
9 2013 - 11 2014
Associate of Science - Registered Nursing
Chamberlain College of Nursing
Certificate - Medical Assisting
Miami-Jacobs Community College
References
Kathy Ross, Director of CM 614-234-6563
Jennifer O'Brien, Regional Director of CM 641-420-5515
Gina Marcelin, RN Case Manager 740-827-3178
Kaitlyn Van Way, Insurance RN Supervisor 740-605-8606
Angela Timmons, Former VP of Quality 614-260-6544
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