Amber Green

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Recommended products to customers, thoroughly explaining details
• Provided information regarding charge accounts and loyalty programs
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Cultivated customer loyalty, promoted repeat business and improved sales
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Recommended products to customers, thoroughly explaining details
• Provided information regarding charge accounts and loyalty programs
• Liaised with customers, management and sales team to better understand customerneeds and recommend appropriate solutions
• Cultivated customer loyalty, promoted repeat business and improved sales
• Understanding the company's insurance policies and clarifying doubts of customers
• Fielded customer questions regarding available merchandise, sales, current prices andupcoming company changes.

• Plan and implement a developmentally and age appropriate curriculum
• Conduct daily classroom activities to meet the social, emotional, cognitive and physicalneeds of each child
• Prepare educational materials to facilitate daily activities in accordance with thecurriculum
• Introduce play and interactive activities to build listening and language skills
• Develop instructional activities to build background knowledge and thinking skills
• Use creative activities including music, art and dance to facilitate the children's growth
• Provide an attractive and well-kept classroom that encourages creativity andexploration
• Create a nurturing and positive learning environment that enables each child todevelop their potential
• Monitor and maintain the quality of supplies, equipment and materials in theclassroom
• Oversee the personal care, hygiene and constructive discipline of the children
• Effectively communicate in writing and verbally with parents and guardians
• Supervise children during play periods, meals and other non classroom activities
• Plan and supervise field trips
• Observe all rules and regulations pertaining to the health and safety of the children.

• Assisted with payroll
• Contacting Customers regarding their accounts
• Handling incoming calls and other communications
• Managing filing systems
• Recording information as needed
• Greeting clients and visitors as needed
• Updating paperwork, maintaining documents and word processing
• Helping organize and maintain office common areas.

• Assist with training new employees
• Greeting and seating guests
• Adhered to class plan and deadline-oriented training schedule
• Gathered and organized supplementary material to support structured lessons
• Followed all company policies and procedures to deliver quality work
• Monitored customer lines at POS and opened additional registers to expedite saleprocess
• Kept detailed records of project progress, discrepancies and other funding issues
• Prepared, presented and maintained appropriate stock levels to promote productavailability to customers
• Drove sales through sampling initiatives, suggestive selling and communication ofpromotional items and specials.

• Answered multi-line phone system to respond to inquiries and transfer calls to correctdepartments and personnel
• Greeted visitors and customers upon arrival, offered assistance and answered questionsto build rapport and retention
• Used internal software to process reservations, check-ins and check-outs
• Maintained cleanliness and organization of front desk area
• Updated customer accounts with add-on room charges, minibar use and room servicebills
• Promoted local entertainment and sporting events and offered details to assist patrons
• Entered customer data into room system and updated information whenever patronschanged rooms.

• Resolved customer complaints and maintained clean and tidy checkout area
• Maintained customer satisfaction with quick and professional handling of productreturns
• Enabled customers to feel welcomed, important and appreciated by answeringquestions about products sold throughout store
• Processed accurate and efficient sales and return transactions to facilitate customersatisfaction.

• Resolved customer complaints and maintained clean and tidy checkout area
• Maintained customer satisfaction with quick and professional handling of product returns
• Handled approximately daily credit and cash transactions for customers with accuracy and speed
• Maintained reports of transactions and greeted customers when entering and leaving establishment
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

• Exceptional leadership skills; Certified trainer at Olive Garden, and assisted with special training sessions.
• Lead teacher at Carrington Academy
• Top sales at Best Western
• 
  
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Continuing education in Psychology.

Property and Casualty Insurance License