Bethany Gardner
Charleston,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/ Tech Support
Employment Solutions
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Direct Support Professional
CCAR Industries
02.2018 - 11.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Patient Service Representative
Heartland Dental
07.2016 - 12.2017
- Assisted patients in filling out check-in and payment paperwork.
- Educated patients on medicine and at-home healthcare tools.
- Used [Software] to schedule appointments.
- Balanced deposits and credit card payments each day.
Education
High School Diploma -
Charleston High School
Charleston, IL05.2003
Skills
- Customer Retention Strategies
- Data Entry and Maintenance
- Customer Data Confidentiality
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Call Documentation
Timeline
Customer Service Representative/ Tech Support
Employment Solutions
08.2020 - Current
Direct Support Professional
CCAR Industries
02.2018 - 11.2021
Patient Service Representative
Heartland Dental
07.2016 - 12.2017
High School Diploma -
Charleston High School
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