Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Brown

CHARLOTTE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/ Tech Support

Conduent Business Services
Charlotte, NC
01.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

CVS Pharmacy
Raleigh, NC
03.2022 - 09.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Accounting And Finance

DeVry University
Charlotte, NC
06-2016

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Technical support
  • Collections
  • Invoice processing
  • Payment posting
  • Bank deposits
  • Statement review
  • Financial records and reporting
  • Audit support

Timeline

Customer Service Representative/ Tech Support

Conduent Business Services
01.2023 - 02.2025

Technical Support Representative

CVS Pharmacy
03.2022 - 09.2023

Bachelor of Science - Accounting And Finance

DeVry University
Monica Brown
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