Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiahni Amaker

North,South Carolina
Tiahni Amaker

Overview

9
years of professional experience

Work History

Foundever - TurboTax (Seasonal)

Customer Service Representative - Tech Support
01.2024 - 04.2024

Job overview

• Assisting With Login Issues such as account recovery, password resets, security questions, etc


• Assist with completing & tracking tax returns


• Build Rapport, Utilize Empathy, Display world class customer service

Teleperformance USA

Customer Service Representative
08.2021 - 09.2022

Job overview

  • Asissting customer will billing issues, troubleshoot technical issues, enrich customers on things they are new to or might not have known..
  • Provide world-class customer service

RGIS Inventory Specialists

Inventory Specialist
09.2018 - 05.2021

Job overview

  • Counting quantities of products for various companies

The State, The Media Company

Paper insert feeder
02.2020 - 08.2020

Job overview

  • Insert newspapers, coupons and envelopes into a feeder for packaging, help bundle newspapers, clean up area for recycling

McDonald's

Crew Member
03.2015 - 07.2017

Job overview

  • Greet customers, serve food, take orders via inside or drive thru

Education

Airport High School - Nehemiah Program
Columbia, SC

GED from Gender Studies

University Overview

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Account updating
  • Computer Proficiency
  • Problem-solving abilities
  • Live chat support
  • Grammar
  • Product Sales
  • Building rapport
  • Refunds processing
  • Retail store support
  • Positive and professional
  • Report Generation
  • Product Knowledge
  • Appointment Scheduling
  • Tactful and diplomatic
  • Technical Support
  • Calm Demeanor
  • Recordkeeping strengths
  • Opening and closing accounts
  • Documentation
  • Customer Service
  • Order Processing
  • Active Listening
  • Quality Control
  • Payment Processing
  • Customer Relations
  • Warranty Service
  • Product Promotion
  • Call center experience
  • Typing proficiency

Timeline

Customer Service Representative - Tech Support
Foundever - TurboTax (Seasonal)
01.2024 - 04.2024
Customer Service Representative
Teleperformance USA
08.2021 - 09.2022
Paper insert feeder
The State, The Media Company
02.2020 - 08.2020
Inventory Specialist
RGIS Inventory Specialists
09.2018 - 05.2021
Crew Member
McDonald's
03.2015 - 07.2017
Airport High School - Nehemiah Program
GED from Gender Studies
Tiahni Amaker