Amber Greene
Butler,MO
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
19
19
years of professional experience
Work History
Office Manager
Heartland Hospice
Butler, MO
05.2016 - Current
- Streamlined daily office operations to promote seamless workflow processes.
- Effectively coordinated staff meetings and patient appointment schedules.
- Oversaw management of office supplies and medical materials inventory.
- Facilitated communication between staff, patients, and families to enhance service delivery.
- Assisted in budget preparation and expense tracking for office expenditures.
- Maintained compliance with healthcare regulations and organizational policies consistently.
- Trained new employees on office procedures and best practices for efficiency.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Secured essential supplies to maintain efficient workflow. and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Negotiated vendor contracts to secure favorable terms and achieve cost savings.
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Stay at Home Parent
Self-employeed
Butler, MO
11.2013 - 05.2016
- Developed educational programs to enhance children's learning and development.
- Managed daily schedules and activities for children of varying ages.
- Implemented daily routines to establish structure and discipline at home.
- Communicated effectively with teachers regarding children's academic progress.
- Oversaw household management, including budgeting and meal planning.
Eligibility Specialist
Social Services
Grandview, Missouri
10.2007 - 09.2011
- Evaluated client applications for eligibility in social services programs.
- Reviewed applications to verify client information and resolve discrepancies.
- Reviewed documentation to ensure compliance with government regulations and policies.
- Conducted interviews to gather information from clients about their needs.
- Resolved client inquiries and issues related to program eligibility requirements.
- Provided guidance to clients on available resources and services.
- Collaborated with team members to streamline application processing procedures.
- Assisted in training new staff on eligibility assessment processes.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Education
Some College (No Degree) - General Studies
Pittsburg State University
Pittsburg, KSSome College (No Degree) - General Studies
Crowder College
NevadaSkills
- Office management
- Budget preparation
- Inventory management
- Operations management
- Inventory control
- Financial oversight
- Compliance oversight
- Scheduling
- Calendar management
- Workflow planning
- Record keeping
- Customer relationship management
- Customer service
- Human resources
- Workforce management
- Compensation administration
- Effective communication
- Team building
- Time management
- Problem solving
- Organizational skills
- Customer relations
Timeline
Office Manager
Heartland Hospice
05.2016 - Current
Stay at Home Parent
Self-employeed
11.2013 - 05.2016
Eligibility Specialist
Social Services
10.2007 - 09.2011
Some College (No Degree) - General Studies
Pittsburg State University
Some College (No Degree) - General Studies
Crowder College