AMBER GREINER
Customer Service
Manheim,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Waitress/Barista
Brickhouse Cafe
Manheim, PA
04.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Front Desk Agent
Country Inn And Suites Union Deposit Road
Harrisburg, PA
10.2020 - 07.2021
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Direct Care Provider
Friendship Community Care
Manheim, PA
09.2017 - 08.2018
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Administered medication as directed by physician.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Kept clients engaged in social networks and communities for personal health and growth.
- Evaluated client progress toward established annual and quarterly goals.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Documented vitals, behaviors and medications in client medical records.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored and assisted residents through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Service Writer
Hollingers Sports N Turf
Brownstown, PA
11.2014 - 08.2016
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Financial Services Representative
Susquehanna Bank
Manheim, PA
04.2001 - 11.2014
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided advice on different bank products and financial options.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Helped clients protect assets through variety of strategies.
Education
High School Diploma -
Manheim Central Senior High School
Manheim, PA 06.1998 - 06.1998
Skills
Complaint resolution
Timeline
Waitress/Barista
Brickhouse Cafe
04.2021 - Current
Front Desk Agent
Country Inn And Suites Union Deposit Road
10.2020 - 07.2021
Direct Care Provider
Friendship Community Care
09.2017 - 08.2018
Service Writer
Hollingers Sports N Turf
11.2014 - 08.2016
Financial Services Representative
Susquehanna Bank
04.2001 - 11.2014
High School Diploma -
Manheim Central Senior High School
06.1998 - 06.1998
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