Amber Gurtowsky
Cross,SC
Summary
Dynamic Janitorial Account Manager at The Budd Group with expertise in budget management and customer service. Proven track record in enhancing client satisfaction through effective conflict resolution and quality assurance. Skilled in data analysis and fostering strong client relationships, ensuring high standards and compliance in all operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Janitorial Account Manager
The Budd Group
Charleston, SC
01.2023 - Current
- Analyzed data from surveys to determine satisfaction levels among customers regarding cleanliness and maintenance services provided.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Maintained records of inventory usage, budgeting activities, personnel evaluations, and other related documents.
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Janitorial Supervisor
SSC Services For Education
Ladson, SC
04.2022 - 01.2023
- Maintained various flooring types with specialized tools.
- Reviewed workspaces to determine optimal flooring arrangements.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Provided guidance and support to janitors regarding their work assignments.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
- Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
- Maintained compliance with performance standards consistently.
- Adhered to safety protocols for manual and electric cleaning devices.
General Labor Worker
Tracker Marine Boat Center
Miami, OK
06.2019 - 10.2021
- Applied proficiency in technical concepts and foundational principles.
- Analyzed graphic requirements for various projects.
- Worked closely with designers to provide constructive feedback on project enhancements.
- Maintained clean and orderly work area to maximize productivity.
- Monitored inventory levels to ensure adequate supply.
- Enhanced boat aesthetics with precise sticker alignment.
Janitorial Maintenance Supervisor
Rivergate Healthcare
Riverview, MI
03.2014 - 05.2019
- Managed storage and utilization of cleaning chemicals and supplies.
- Performed thorough cleaning tasks including vacuuming and washing floors after close.
- Identified and relayed building maintenance issues to management.
- Adhered to meticulous schedules, performing cleaning tasks based on facility usage and room availability.
- Cleaned furniture and fixtures effectively.
- Performed sanitization and deep cleaning of bathroom floors and surfaces.
- Collected and emptied trash receptacles.
- Logged recurring checks and equipment upkeep activities.
- Performed sweeping and power washing to maintain cleanliness of sidewalks and parking lot.
- Tracked inventory levels of cleaning supplies to ensure adequate stock.
Education
High School Diploma -
Western International University
Detroit, MI05.2002
Skills
- Budget management
- Customer service
- Data analysis
- Quality assurance
- Interpersonal communication
- Client relationship building
- Customer relationships
- Client meetings
- Strategic account planning
- Verbal and written communication
- Safety compliance
- Adaptability
Accomplishments
- The Brand Ambassador Award of 2023 from The Budd Group
- Lead Safety
Certification
- The Smith System on road defensive driving course
References
References available upon request.
Timeline
Janitorial Account Manager
The Budd Group
01.2023 - Current
Janitorial Supervisor
SSC Services For Education
04.2022 - 01.2023
General Labor Worker
Tracker Marine Boat Center
06.2019 - 10.2021
Janitorial Maintenance Supervisor
Rivergate Healthcare
03.2014 - 05.2019
High School Diploma -
Western International University
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