Amber Hagen
6582 State Road 11,Wisconsin
Summary
Compassionate Psychiatric Mental Health Nurse-BC experienced in enhancing patient outcomes through tailored intervention strategies and interdisciplinary collaboration. Built strong therapeutic relationships while leveraging clinical knowledge to assess and address patient needs. Managed multiple responsibilities with strong organizational skills and adaptability, contributing effectively in both independent and team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Psychiatric Mental Health Nurse-BC
SSM Health Medical Group
Monroe, WI
02.2017 - Current
- Serve as lead RN.
- Triage patients to identify risks and establish baseline health status, informing tailored intervention strategies.
- Collaborate with interdisciplinary team to implement best practices, enhancing patient outcomes.
- Respond effectively to safety and security concerns within the unit, implementing crisis prevention and de-escalation techniques.
- Establish and nurture relationships with patients and caregivers to foster trust and engagement.
- Assist patients and families in accessing community resources and support services, enhancing overall care continuity.
- Deliver medication-related education to patients and families, improving understanding and compliance.
- Navigate regulatory requirements to ensure proper documentation and compliance with relevant laws and guidelines, mitigating potential legal risks.
Homecare RN Case Manager
SSM Health Medical Group
Monroe, WI
05.2012 - 02.2017
- Coordinated individualized care plans for home-based patients to enhance service delivery.
- Developed and updated patient care plans, adapting to evolving health needs.
- Educated patients and families on self-care techniques, medication management, and wound care prevention.
- Delivered comprehensive home health services, focusing on quality and safety standards.
- Managed complex care tasks, including tracheostomy care and IV therapy.
- Mentored new staff members, fostering team development through structured preceptor programs.
RN Supervisor
Monroe Manor Nursing Home
Monroe, WI
05.2010 - 05.2012
- Managed caseload of 32+ patients, ensuring timely medication administration, wound care, IV therapy, and lab services.
- Assessed, planned, and evaluated individual patient care needs within a multidisciplinary team setting.
- Educated and supported patients and families, enhancing understanding of health and safety practices.
- Oriented and mentored new staff, strengthening team development and promoting clinical excellence.
- Monthly chart review to ensure accurate documentation and compliance.
Education
Associate Degree in Nursing - Nursing
Madison College
Madison, WI05-2010
Bachelor of Science - Psychology
Edgewood University
Madison, WI05-2001
Skills
- Patient assessment
- Crisis intervention
- Care planning
- Regulatory compliance
- Interdisciplinary collaboration
- Wisconsin RN license
- Illinois RN license
- Triage Nursing
- Patient Education
- Remote work
- Computer Navigation
- Community resource navigation
- Clinical documentation
- Referral coordination
Certification
Psychiatric Mental Health Nursing Board Certified(PMH-BC) 2025
Timeline
Psychiatric Mental Health Nurse-BC
SSM Health Medical Group
02.2017 - Current
Homecare RN Case Manager
SSM Health Medical Group
05.2012 - 02.2017
RN Supervisor
Monroe Manor Nursing Home
05.2010 - 05.2012
Associate Degree in Nursing - Nursing
Madison College
Bachelor of Science - Psychology
Edgewood University