Amber Haling
Arbor Vitae,WI
Summary
Dynamic professional, adept in Microsoft Works and demonstrating exceptional telephone etiquette. Excelled in streamlining financial processes, enhancing client satisfaction at Lakeland Travel & Cruises by tailoring travel experiences. Skilled in both bookkeeping support and customer service, consistently safeguarding data privacy and improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Food Service/Finance Assistant
AV-W School
10.2011 - 08.2024
- Supported the finance team by processing invoices and issuing payroll.
- Processed daily financial transactions in support of finance team objectives.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Pitched in to assist with special projects and additional tasks.
- Assisted with all cafeteria duties - lunch and breakfast service
- Cooked and served food to 300 or more students per day
Assistant Manager
Gliks
01.2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Co-Teacher
Zaasijiwan Head Start
09.2010 - 07.2011
- Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
- Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.
- Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Travel Agent
Lakeland Travel & Cruises
09.1997 - 02.2010
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Travel Certificate - Travel
McConnell Travel School
Minneapolis12.1997
High School Diploma -
Lakeland Union High School
Mincoqua, WI05.1994
Skills
- Cash Management
- Bookkeeping Support
- Skilled in Microsoft Works, Excel, and Outlook
- Food service safety
- Food handling
- Geography Knowledge
- Travel industry expertise
- Parent-Teacher Communication
- Student-Centered Learning
- Alternative Learning Methods
- Cash Register Operation
- Sales expertise
Timeline
Assistant Manager
Gliks
01.2015 - 03.2017
Food Service/Finance Assistant
AV-W School
10.2011 - 08.2024
Co-Teacher
Zaasijiwan Head Start
09.2010 - 07.2011
Travel Agent
Lakeland Travel & Cruises
09.1997 - 02.2010
Travel Certificate - Travel
McConnell Travel School
High School Diploma -
Lakeland Union High School
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