Amber Hall
Spring Valley,CA
Summary
Dynamic Technical Administrator with over 12 years of diverse experience in corporate, military, and Department of Defense environments. Recognized for exceptional technical and administrative expertise, including contract performance management, preparation, and service coordination. Proficient in administering contract terms by meticulously tracking quality and deliverables to ensure compliance and excellence. .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specification Writer
NAVFAC
San Diego, CA
03.2023 - Current
- Achieved successful execution of over 15 service contracts at Naval Base Coronado, managing contracts totaling more than 100 million dollars through comprehensive research and proposal development. Delivered results for 10 service contracts by effectively addressing changes and resolving issues through clear communication with team members. Realized over 5 million dollars in savings for government contracts by identifying positive trends and challenges throughout contract lifecycles.
- Led contract planning, execution, and management processes to optimize project outcomes. Developed comprehensive contract specifications that addressed customer funding requirements and project specifications. Oversaw identification of applicable state, local, and federal regulations to mitigate risks.
- Managed comprehensive communication with various stakeholders to accurately document specifications and facilitate engineering coordination across service facilities.
- Led the analysis of customer architectural designs and blueprints to ensure contract specifications align with federal and state regulations. Oversaw service and construction processes, establishing clear timelines to facilitate efficient project execution. Executed comprehensive fieldwork and market research to assess project specifications, determining necessary updates to contract documents to maintain compliance with industry best practices.
- Achieved compliance verification of materials and services through thorough inspections and sampling from contractors and vendors. Delivered actionable feedback to points of contact, enhancing communication and project alignment. Facilitated collaboration among team members and facility managers to finalize project scopes, ensuring successful technical package submissions.
- Coordinated effective communication strategies to engage various parties, such as funding customers, branch heads, and environmental agencies, ensuring clarity and responsiveness.
- Developed written technical specifications aligned with industry standards and client requirements by applying the latest practices outlined in NAVFAC's contract guidelines.
- Directed preparation of contract documents from initial schematic concepts to final designs, aligning with internal quality standards and industry codes. Led research initiatives on systems and equipment utilized in FSC contracts onboard NBC. Facilitated participation in training and workshops to promote continuous improvement in service delivery for personnel onboard NBC.
- Developed comprehensive technical documentation for facility service operations.
- Authored user guides and manuals to enhance operational efficiency.
- Developed comprehensive content for internal and external communications, enhancing clarity and engagement.
- Collaborated with cross-functional teams to streamline documentation processes, improving efficiency.
- Edited technical reports and proposals, ensuring accuracy and adherence to organizational standards.
- Conducted research on industry trends to inform writing strategies and content development.
- Mentored various new hires in best practices for effective communication and project management.
- Established workflows for document review processes, reducing turnaround time for project deliverables.
Perfomance Assessment Rep
NAVFAC
San Diego, CA
03.2019 - 03.2023
- Achieved compliance with contractual requirements across over 15 service contracts through effective technical oversight of contractor quality management and safety programs. Delivered successful administration of facility support contracts, including NBC pool maintenance, solid waste management, custodial services, and various SAP awards, valued at over 15 million dollars. Enhanced performance monitoring of contractors and vendors at Naval Base Coronado, ensuring timely and quality delivery of services for special projects and studies.
- Directed process improvements to achieve and surpass acceptable performance levels. Led communication of project status to internal and external NAVFAC points of contact, ensuring alignment on contract requirements during all phases of pre and post-award conferences. Oversaw technical support for contract key personnel, enhancing their understanding of service contracts managed by FSC.
- Achieved successful performance evaluations for over 10 service contracts through thorough assessments. Established robust communication networks among key players, enhancing collaboration between facility managers, government stakeholders, and contractors. Maintained strict adherence to contract specifications, reinforcing contract integrity and operational excellence.
- Achieved compliance with contract requirements through thorough in-field assessments approved by the contract team. Fostered collaboration with government stakeholders and contract personnel during regular meetings to ensure alignment on project status and task execution. Delivered actionable feedback and recommendations that contributed to overall contract success and contractor performance improvement.
- Led the development and execution of more than 10 technical packages for FSC, including contract modifications. Oversaw preparation of statements of work and master building lists to align with project requirements. Managed budget analysis and adjustments for NBC installations, ensuring timely customer promise to pays.
- Led analytical initiatives focused on problem solving, monitoring, and contractual reviews to optimize processes and performance. Developed actionable recommendations for process-specific enhancements. Executed comprehensive policy and system analyses when necessary. Interpreted technical diagrams and directives to evaluate equipment and system functionality. Diagnosed operational deficiencies across a diverse range of processes.
- Delivered comprehensive technical packages for government service contracts by effectively obtaining FSC/BOS annexes and establishing performance work statement standards that adhere to all relevant codes and regulations. Produced independent government estimates informed by market research and inflation data. Developed targeted performance assessment plans and functional assessment plans for each contract, ensuring alignment with project scope.
- Streamlined service request processing for acquisitions department, enhancing efficiency in service modifications and new contract initiation. Established a systematic filing and contract folder management process, ensuring accurate mapping and inventory for service requests. Created precise contract maps through GRX system on Navy portal, improving contract clarity. Led pre-performance meetings with naval installation commands, customers, contractors, and officers, fostering clear communication of roles and responsibilities. Clarified contractor inquiries post-contract award, effectively resolving uncertainties and enhancing project understanding.
- Collaborated with acquisition team to establish technical contract specifications and deliver essential contractual details to stakeholders.
- Acted as technical subject matter expert for NBC's pool maintenance service contract, delivering clear communications and leveraging historical contract data to inform decision-making.
- Assured accurate identification and communication of contract verbiage to key personnel, facilitating adherence to established procedures and processes.
- Conducted comprehensive performance assessments to evaluate operational effectiveness and compliance standards.
- Developed and implemented strategic assessment frameworks, enhancing data-driven decision-making processes.
Administrative Support Personnel
Sun Data Solutions
San Diego, CA
06.2018 - 03.2019
- Facilitated seamless meeting operations by managing scheduling and room arrangements, successfully mitigating potential conflicts. Captured essential notes and action items during divisional meetings to enhance team accountability. Provided timely responses to inquiries through various channels, ensuring accurate information delivery and appropriate referrals.
- Oversaw the organization of meetings, conferences, and briefings in alignment with TPOC/COR directives. Managed the timely addition of scheduled meetings to NAVFAC conference calendar. Communicated schedule changes to all relevant parties efficiently.
- Transcribed and disseminated meeting minutes promptly, maintaining a structured archive for easy retrieval by stakeholders.
- Facilitated timely responses to administrative data calls by efficiently gathering inputs and drafting submissions for review. Achieved prompt storage of collected data and approved responses in designated drives, enhancing accessibility and organization.
- Achieved streamlined administrative processes by identifying and addressing inefficiencies for COR/TPOC. Enhanced service offerings through evaluation and recommendations for existing products and processes, resulting in improved customer support. Drove continuous improvement in customer support methodologies and operations, leading to increased customer satisfaction.
- Oversaw daily service desk monitoring and prioritized critical issues for resolution. Developed and implemented a trouble ticket priority system to highlight tickets that surpassed 90 days or posed significant safety, security, or operational risks. Collaborated with facilities operations and emergency management teams to enhance response efforts.
Administrative Support Assistant
SMWDC DET SAN DIEGO
04.2018 - 06.2018
- Managed comprehensive documentation and correspondence for retirements and separations, facilitating efficient communication with pay and personnel support offices.
- Oversaw leave administration for active duty personnel, facilitating accurate management of e-Leave systems in N1/N4 departments.
- Reviewed and formatted all correspondences, documents, and records in alignment with Navy correspondence manual guidelines, ensuring accuracy and consistency.
- Achieved timely updates to the directives library, enhancing accessibility for military and civilian awards. Delivered formatted and printed military awards, improving recognition efficiency. Maintained accurate records of military evaluations and fitness reports, ensuring prompt submission to BUPERS. Processed official passport requests, facilitating smooth operations with relevant agencies. Enhanced personnel tempo request handling, improving communication with designated offices. Streamlined student check-in and check-out processes, increasing operational efficiency. Coordinated travel arrangements and pay processes, supporting personnel effectively.
- Achieved efficient response times for administrative data calls and emails through effective input gathering. Delivered comprehensive support to COR and TPOC by preparing necessary documentation for review and approval. Enhanced student experience by managing 60 check-ins and check-outs, streamlining travel arrangements, overseeing payment processes, and executing monthly award ceremonies for outgoing students.
- Streamlined travel arrangements for commanding officer and department leaders, ensuring compliance with mission requirements through effective itinerary planning and accommodation bookings. Championed traveler support initiatives by managing DTS communications and proactively updating personnel on travel regulations. Optimized travel processes by facilitating access to per diem and tax-free documentation, enhancing overall travel efficiency.
- Oversaw leave administration for a diverse team of 300 personnel, both military and civilian. Coordinated leave schedules to optimize personnel availability. Liaised with personnel support division to address leave and travel-related concerns effectively.
System Administrator
Alutiiq International Solutions
San Diego, CA
04.2016 - 09.2016
- Directed facilities helpdesk operations by managing service desk support and overseeing troubleshooting of system updates for personnel. Developed and implemented procedures for identifying, prioritizing, and resolving end user help requests. Streamlined help desk functions to enhance efficiency and improve user satisfaction.
- Achieved successful rollout of payroll system through Citrix software for a workforce exceeding 500 personnel. Resolved user-reported system glitches to maintain operational efficiency. Produced detailed instructional guides and manuals to facilitate user adoption.
- Oversaw the resolution of facilities service request tickets, acting as the primary contact for customer complaints and effectively communicating outcomes. Coordinated the tracking and routing of issues to ensure timely resolution by appropriate teams. Supervised service desk activities and prioritized critical trouble tickets for swift action.
- Achieved improved customer support by evaluating services and implementing changes to existing systems and processes. Established a trouble ticket priority system that effectively flagged overdue and high-priority service desk tickets. Contributed to operational management functions within facilities to streamline processes and enhance service delivery.
- Facilitated efficient meeting administration by organizing schedules and preparing venues for conferences and classrooms. Resolved scheduling conflicts to maintain operational flow. Captured critical notes and action items during divisional meetings to drive accountability. Responded to inquiries through phone, email, and in-person interactions, providing accurate information and directing requests appropriately.
- Monitored network performance and resolved issues to maintain high availability of services.
Defense Travel System Coordinator
CACI
San Diego, CA
01.2016 - 04.2016
- Oversaw customer support operations for defense travel systems across Pacific West Coast, addressing system irregularities and performance challenges. Coordinated with DTS helpdesk to escalate issues for resolution.
- Achieved successful mission outcomes by organizing flight itineraries and optimizing hotel and rental car arrangements to meet company regulations. Streamlined preparation of travel authorizations and vouchers. Enhanced member profile management in DTS through effective creation, editing, and transfer of profiles.
- Achieved streamlined travel authorization processes by monitoring and reporting unapproved requests to relevant team leads. Enhanced accuracy of submitted vouchers and sub-vouchers in DTS through meticulous review of documentation. Recommended procedural improvements to government authorizing official, resulting in optimized travel operations in accordance with organizational guidelines.
- Coordinated logistics for training exercises, ensuring timely resource availability and operational readiness.
Executive Assistant / Manpower Clerk
Afloat Training Group San Diego
San Diego, CA
04.2015 - 12.2015
- Expertly drafted, processed, tracked, and distributed more than 60 Navy awards, per week, following strictly enforced regulations as per the SECNAVINST 1650.1H Navy and Marine Corps Award Manual. Arranged and coordinated dozens of special awards related to various requests to meet deadline sensitive requirements for all ceremonies.
- Developed and maintained comprehensive filing systems for confidential documents and reports.
- Successfully processed and submitted personnel sea pay tax-free documents and travel receipts for over 500 personnel, maintaining efficiency and accuracy. Achieved seamless integration of awards into NDAWS and ensured timely submission of awards and evaluations to BUPERS. Consistently delivered accurate daily muster reports for various departments. Produced comprehensive weekly department head slides, enhancing inter-departmental communication. Executed the command's weekly plan, contributing to streamlined operations.
- Streamlined the editing and forwarding process of military evaluations and fitness reports to BUPERS, enhancing record accuracy. Achieved effective tracking and review of all incoming correspondence and directives, ensuring compliance with Navy Correspondence Manual SECNAVINST 5216.5D. Improved organizational efficiency by managing written materials in accordance with established regulations.
- Achieved timely processing of travel authorizations by effectively managing updates and corrections for command approval. Enhanced the authorization workflow by collaborating with government officials on travel requests. Improved submission accuracy through proficient use of the Defense Travel System (DTS) website.
- Achieved compliance with legal and funding requirements by meticulously reviewing temporary assigned duty (TAD) requests and defense travel system (DTS) authorizations. Enhanced traveler mission success through thorough verification of travel authorizations. Delivered strategic recommendations to government authorizing officials, optimizing travel and lodging arrangements.
- Delivered accurate monthly billing distribution reports through meticulous data management. Streamlined personnel gain/loss processing by effectively tracking and routing all related activities. Facilitated military retirements, separations, and transfers for over 500 personnel, ensuring smooth transitions.
- Achieved a cohesive work environment by managing a team of contractors and facilitating collaboration among military and government personnel. Enhanced recruitment processes through effective internal interviews and support in hiring new employees. Maintained operational excellence by guiding department heads and ensuring a productive office climate in a complex setting. Improved workforce readiness by delivering comprehensive training to new hires on daily office operations.
- Achieved timely submission of classified correspondences to executive officers through effective drafting and review processes. Streamlined the release of official messages using automated message handling systems. Enhanced security protocols by conducting screenings for new employees and processing security clearances through JPAS.
- Delivered comprehensive weekly manpower reports to commanding officer and executive team, enhancing decision-making processes. Streamlined personnel management by efficiently processing forms and ensuring accurate routing of documents to PSD agents.
Ship Serviceman
United States Navy, USN
San Diego, CA
08.2010 - 06.2014
- Facilitated effective administrative processes and provided guidance to enhance workflow in a challenging technical setting.
- Oversaw organization and accuracy of personnel files and electronic databases, adhering to command directives and NAVINST standards for over 500 personnel.
- Executed comprehensive drafting, reviewing, and editing of administrative write-ups and records, achieving zero rework on all submissions.
- Achieved timely routing and tracking of 1650 pieces of administrative correspondence for 150 fleet replacement aircrew students. Enhanced communication effectiveness with department heads, senior officials, and executive officers, contributing to improved collaboration across departments.
- Coordinated administrative functions for training departments, including command manpower, personnel pay, travel processes, and personnel records management.
- Managed facility systems operations, maintenance, security, and safety to ensure optimal functionality and compliance.
- Oversaw generation and tracking of over 1000 pieces of administrative correspondence for a workforce of over 500 personnel. Acted as a liaison with local PSD to enhance training department administration. Managed communication and support for training initiatives.
- Managed security clearance verification process for 115 individuals, facilitating access to essential documents for staff operations.
Education
No Degree - Project Management, Business Management
NATIONAL UNIVERSITY
LE MESA, CAMedical Assistant
PIMA Community College
Chula Vista10-2017
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OLA High School
05-2010
Skills
- Contractual Obligations
- Strategic Planning and Prioritization
- Project Quality Control Assurance and Safety
- Contract Performance Management
- Technical Writing and Research
- Contract Procurement and Invoicing
- Interpersonal Communication
- Occupational Risk Management
- Adept Multi-Tasker
- Data Analysis Understanding
- Articulate Communication and Negotiation
- Contract Management
- Cross-function collaboration
- Technical leadership
- Technical project planning
Certification
- Navy Achievement Medal
- Letter of Commendation
- Sailor of the quarter
- Battle E Ribbon
- Good Conduct Achievement
- Defense Information Security System Training
- Secret Clearance
- PII Training
- Records Management
- PA Training
- NAVFAC IGCE/PWS Workshop
- Facility Engineering, I & II
- Building Monitor Training
- Cyber Security Training
- CPR/First AID
- OSHA VPP
- Basic HAZCOM Training
- Blood Borne Pathogen Training
- EM 3851-1 40 Hour
- 3M & Lockout/Tagout Training
- Contractor Incident Reporting System Training
- Telework Training
- Derivative Classification Training
- Defense Travel System
- R.S. Means – Construction & Services Estimator
- CON 0130 – SERVICES ACQUISITION
- CON 0040 – MARKET RESEARCH
- CON 0170 – CONTRACTING FOR REPAIR SERVICES
- COR 222V – COR COURSE
- CTC 337
Timeline
Specification Writer
NAVFAC
03.2023 - Current
Perfomance Assessment Rep
NAVFAC
03.2019 - 03.2023
Administrative Support Personnel
Sun Data Solutions
06.2018 - 03.2019
Administrative Support Assistant
SMWDC DET SAN DIEGO
04.2018 - 06.2018
System Administrator
Alutiiq International Solutions
04.2016 - 09.2016
Defense Travel System Coordinator
CACI
01.2016 - 04.2016
Executive Assistant / Manpower Clerk
Afloat Training Group San Diego
04.2015 - 12.2015
Ship Serviceman
United States Navy, USN
08.2010 - 06.2014
Medical Assistant
PIMA Community College
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OLA High School
No Degree - Project Management, Business Management
NATIONAL UNIVERSITY