Amber Hamilton-Wagner
HENRICO,VA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate Manager
Kroger
07.2023 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Generated monthly and quarterly financial statements for executive review.
- Analyzed and reported on financial data to support business decisions.
Insurance Billing Specialist
Abbott
07.2018 - 07.2020
- Searching each financial statement for any payment inconsistencies or errors
- Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Finding financial solutions for patients or customers who may need payment assistance
- Informing patients or customers of any missed or upcoming payment deadlines, as well as what was covered by their insurance
- Calculating and tracking various company financial statements
- Translating medical code if working in a medical setting
- Talking with medical staff in regards to what was needed to be in compliance.
Claims Representative
GEICO
07.2017 - 07.2018
- Executed company policies, procedures, and safety standards to ensure the proper handle of claims and for the consumer satisfaction
- Provided customer service and was involved in training 5-10 new team members each month
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Met and succeeded all metrics that were provided, and had a 98.4 QA metric, was in the top 5 representatives for quality assurance.
Assistant Store Director
Vons/Albertsons
07.2010 - 07.2017
- Maintaining all policies and procedures mandated by Safeway
- Keeping employees accountable for their actions
- Keeping inventory for product in an orderly fashion, organize, and sustaining merchandise
- Merchandising the store for the consumer
- Sustaining personnel files, including but not limited to write ups, doctors notes, and evaluations
- Creating action plans, to ensure sales and profits, as well as labor demands and optimal proficiency.
Education
Associate of Applied Science - Paralegal Studies
J Sargeant Reynolds Community College
Richmond, VA05.2026
Skills
- Customer service
- Communication skills
- Time management
- Microsoft excel
- Leadership
- Sales performance reporting
- Negotiation expertise
- Performance Reviews
- Payroll
- WestLaw proficiency
- Microsoft Word
- MS Office
Certification
The Fundamental of Westlaw
Timeline
Sales Associate Manager
Kroger
07.2023 - Current
Insurance Billing Specialist
Abbott
07.2018 - 07.2020
Claims Representative
GEICO
07.2017 - 07.2018
Assistant Store Director
Vons/Albertsons
07.2010 - 07.2017
Associate of Applied Science - Paralegal Studies
J Sargeant Reynolds Community College