Amber Hanaburgh
Schroon Lake,NY
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Equipped to selling bank products. Dedicated to company security protocols and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. I am experienced in handling customer needs. Skilled at maximizing customer satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
Glens Falls National Bank and Trust Company
Warrensburg, NY
10.2023 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Educated customers about the features of different types of bank accounts available.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Developed relationships with business owners to promote commercial banking services.
Teller Representative
Glens Falls National Bank and Trust Company
Warrensburg, NY
11.2022 - 10.2023
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Stewarts
Supervisor
Chestertown, NY
05.2017 - 08.2019
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Minerva Central School
Minerva NY06-2017
Some College (No Degree) - Business
Suny Adirondack
Glens Falls, NYSkills
- Branch Operations
- Document Preparation
- Customer Needs Assessment
- Documentation Review
- Relationship Management
- Operational Efficiency
- Attention to Detail
- Customer Relations
- Decision-Making
- Interpersonal Communication
- Reliability
- Self Motivation
- Professional Demeanor
Certification
- Notary
Timeline
Universal Banker
Glens Falls National Bank and Trust Company
10.2023 - Current
Teller Representative
Glens Falls National Bank and Trust Company
11.2022 - 10.2023
Stewarts
Supervisor
05.2017 - 08.2019
High School Diploma -
Minerva Central School
Some College (No Degree) - Business
Suny Adirondack
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