Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Hayhurst

Lewis Center

Summary

To join an organization that will provide opportunities for professional and personal growth. I have an extensive background in customer service-based employment. My experience shows a track record of above average performance and that I am eager to try new challenges. I feel that a good team can benefit from a disciplined, dedicated and productive individual such as myself.

Detail oriented and quality focused. Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner. Experienced in posting deposits and payments for accounts with a high degree of accuracy. In-depth knowledge of using computers and basic workplace equipment including fax machine, photocopier and printer. Flexible and versatile with excellent team-building skills.

Resourceful Front End Operations Supervisor known for high productivity and efficient task completion. Specialize in customer service management, team leadership, and operational workflow optimization. Excel at communication, problem-solving, and adaptability, ensuring seamless front-end operations. Committed to driving team success and enhancing customer satisfaction through effective supervision and strategic planning.

Skilled Front End Operations Supervisor with relevant experience managing day-to-day operations in fast-paced retail environments. Possess strong leadership skills and expertise in customer service, team motivation, conflict resolution, and inventory management. Have consistently improved efficiency, streamlined processes and increased customer satisfaction in previous roles.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

13
13
years of professional experience

Work History

Meijer
Lewis Center
01.2024 - 01.2025
  • Oversaw front-end operations to ensure smooth and efficient customer service.
  • Coordinated employee breaks and shift coverage, ensuring proper staffing at all times.
  • Handled customer questions, concerns, and complaints with professionalism and a focus on quick resolution.
  • Performed cash pickups and register overrides while maintaining accuracy and security.
  • Provided backup support as a cashier and stepped in to assist in any department as needed.
  • Supported and guided team members to ensure they had what they needed to succeed.
  • Maintained a positive and organized environment to enhance both customer and team satisfaction.

CUSTOMER Experience COORDINATOR ( CEC)

Marshalls
Lewis Center
01.2023 - 01.2024
  • Supervised the front-end team to ensure smooth daily operations and excellent customer service.
  • Supported associates by answering questions, helping with transactions and resolving customer issues or complaints.
  • Monitored and encouraged team performance to meet daily credit card application goals.
  • Ensured all team members received proper breaks and coverage during shifts.
  • Participated in weekly district conference calls to report on store performance and front-end updates.
  • Maintained a positive shopping experience by managing customer flow and addressing needs promptly.

Maid
Columbus
01.2019 - 01.2021
  • An Apartment leasing office would call me about different units after people moved out to clean and get them ready for move ins.

GSR (Guest Service Representative)

DAYS INN
Columbus
05.2013 - 07.2014
  • Secure payment; verify and adjust billing for guest rooms.
  • Monitoring check-ins and check-outs in an efficient manner to ensure that Front Office service standards would be maintained.
  • Handling phone call and answering the customer queries to resolve customer complaints.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Make reservations for hotel as needed and assist and comply with guestroom reservation calls.

GSR (Guest Service Representative)

EXTENDED STAY AMERICA
Columbus
10.2011 - 04.2013
  • Establishing and maintaining positive relationships with customers.
  • Provided assistance with jobs within the hotel which include but were not limited to: (housekeeping and night laundry).
  • Completed Night Audit process daily.
  • Post all charges to folios, responsible for the front desk bank.
  • Provided routine office support such as making copies, faxing, answering phones, prepared correspondence for mailing, which include delivering and picking up correspondence for guest and hotel management.

CSR (Customer Service Representative)

THE LION'S DEN
Columbus
05.2012 - 11.2012
  • Maintained Strong Communication skills and excellent customer service.
  • Checking the price of products and offering discounts that may apply to the customer's transaction.
  • Receive payments for merchandise by cash, check or credit card.
  • Stocking merchandise and maintaining display areas daily.

Education

General High School Diploma -

WESTERVILLE NORTH HIGH SCHOOL
Westerville, OH
01.2003

Skills

  • Ability to multitask in different areas of the hotel industry
  • Ability to handle guest check-ins and check-outs efficiently
  • General Office Skills
  • Sound Customer Service skills
  • Commitment to utmost customer satisfaction
  • Rich experience in cash handling
  • Customer service
  • Team management
  • Cash handling
  • Staff scheduling
  • Conflict resolution
  • Performance monitoring
  • Sales reporting
  • Training and development
  • Inventory control
  • Process improvement
  • Communication skills
  • Organizational skills
  • Time management
  • Problem solving
  • Decision making
  • Industry expertise
  • Staff training and development
  • Customer service focus
  • Sales strategy implementation
  • Budgeting and financial management
  • Administrative support
  • Accurate money handling
  • Cash register operation
  • Price verification
  • Delegation techniques
  • Team supervision
  • Effective planning
  • Hospitality services
  • Goals and performance
  • Employee motivation
  • Sales coaching
  • Display setup
  • Team building
  • Cash handling accuracy
  • Fraud prevention
  • Training and mentoring
  • Staff supervision
  • Listening skills
  • Conflict management
  • Operations
  • Order management
  • Refunds processing
  • Cash counting
  • Complaint resolution
  • Staff management
  • Checkout monitoring
  • Shift checklists
  • File management
  • Performance improvement
  • Relationship building and management
  • Credit returns processing
  • Opening and closing procedures
  • Workflow management
  • Problem-solving skills
  • Strategic selling
  • Customer credit management
  • Leadership development
  • Recruitment and training
  • Product display
  • Developing brand messaging
  • Active listening
  • Retail security
  • Checkout processing

References

Available upon request.

Timeline

Meijer
01.2024 - 01.2025

CUSTOMER Experience COORDINATOR ( CEC)

Marshalls
01.2023 - 01.2024

Maid
01.2019 - 01.2021

GSR (Guest Service Representative)

DAYS INN
05.2013 - 07.2014

CSR (Customer Service Representative)

THE LION'S DEN
05.2012 - 11.2012

GSR (Guest Service Representative)

EXTENDED STAY AMERICA
10.2011 - 04.2013

General High School Diploma -

WESTERVILLE NORTH HIGH SCHOOL
Amber Hayhurst