Fardowsa Dahir
Chanhassen,MN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Marquette Wealth Management
Minneapolis, MN
03.2022 - 04.2022
- Applied mathematical abilities to calculate and check figures in accounting systems
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collaborated with product development team to effectively modernize and update promotions
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Identified appropriate marketing channels and target customers for campaigns.
NorthStar Regional - Medical Administrator Specialist
Chaska
04.2021 - 03.2022
- Helped to maintain meticulous medical records, and made changes when necessary
- Verified prescriptions prior to fulfilling orders
- Worked with clients suffering from drug, food, and sex addiction to find and achieve real solutions
Concentra - Lead Medical Assistant
Chaska
01.2019 - 04.2021
- Worked as a Student Nurse in the maternity care unit, assisting patients and medical professionals
- Helped to maintain meticulous medical records, and made changes when necessary
- Documented medical histories, concerns, and changes in patient's condition
- Remained up-to-date on medical Best Practices and medical advancements.
Shift Lead
Walgreens
Chanhassen, MN
02.2017 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Lead Pharmacy Technician
Cub Foods Pharmacy
Chanhassen, MN
03.2015 - 04.2017
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Customer Service Specialist
Cub Foods
Chanhassen, MN
01.2014 - 03.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Finance -
Rasmussen University
04.2022
Associate of Applied Science - Healthcare
Rasmussen University
Eagan 04.2020
Associate of Science - Medical Assisting
Rasmussen University
Eagan, MN05.2019
Skills
- Customer Service
- Critical thinking and
- Problem solving
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Microsoft Office
- Communication
- Microsoft Excel
- Computer Skills
- Audit Coordination
- Research abilities
- Bookkeeping
- Budgeting
- Meeting Planning
- Report Preparation and Analysis
- PCI (Payment Card Industry)
- Recording Counts
- Cash Register Operation
- Extravagance and Fraud Detection
- Processing Checks and Invoices
- Cash Analysis
- Payroll Preparation
- Accounts Payable and Receivable
Timeline
Marquette Wealth Management
03.2022 - 04.2022
NorthStar Regional - Medical Administrator Specialist
Chaska
04.2021 - 03.2022
Concentra - Lead Medical Assistant
Chaska
01.2019 - 04.2021
Shift Lead
Walgreens
02.2017 - 03.2020
Lead Pharmacy Technician
Cub Foods Pharmacy
03.2015 - 04.2017
Customer Service Specialist
Cub Foods
01.2014 - 03.2016
Bachelor of Finance -
Rasmussen University
Associate of Applied Science - Healthcare
Rasmussen University
Associate of Science - Medical Assisting
Rasmussen University
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