Patrice Smith-Dawson

Professional Synopsis: 12 years’ experienced customer service representative-built report to create a positive connection with customers. Maintained accurate documentation, while increasing sales through product knowledge, potential services, and active listening. Exceeded customers expectations by providing centric customer focus, service-oriented, and by being accustomed to handling the routine needs of customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.