Zhantell Lenoir

• Supporting elderly patients with daily patient care. Collecting patient vitals, A1C, glucose finger pokes, Performing ear irrigations, EKG, injections, phlebotomy and many more.

• Assisted healthcare professionals with daily operations, including scheduling, patient intake, and maintaining medical records
• Monitored patient vital signs and reported any significant changes to the medical team in a timely manner.
• Educated patients and families on neurological disorders, treatment options, and lifestyle adjustments to promote better health outcomes.

Completed a 6-week training program focused on customer service and banking support. The training included learning how to communicate effectively with customers regarding their personal banking accounts, assist with online banking inquiries, and provide support for account access. Responsibilities included helping customers resolve issues such as logging into their accounts, checking account balances, and identifying reasons a debit or credit card may be locked. The training also focused on identifying customer needs and providing appropriate solutions.

• Managed high-volume call traffic while maintaining professionalism and accuracy in responses.
• Collaborated with team members to streamline processes, enhancing overall service delivery.
• Identified common customer issues, contributing to the development of improved FAQs and resources.
• Engaged with customers via multiple channels, including phone, email, and chat for optimal service reach.
• Responded to customer requests for products, services, and company information.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Responded proactively and positively to rapid change.

• Working in Urgent care/ workers comp.
• Maintained accurate documentation of test results and chain of custody records.
• Conducted drug tests using industry-standard methods and equipment.
• Conducted EKG tests
• DOT physicals
• Lift testing
• Phlebotomy
• Injections
• Pulmonary Function testing
• Assistant providers with Procedures
• Wound cleaning
• Wound care