Margarita Cisnero
San Antonio,United States
Summary
3 years of experience in managing a pediatric office operations, with 22 years of clinical pediatric front and back office, referrals, medical records, appointment scheduling demonstrating proficiency in customer service, team leadership, and conflict resolution. Adept at fostering a supportive environment and streamlining processes to enhance efficiency and team collaboration. Committed to continuous improvement and delivering exceptional service to patients and staff alike.
Overview
25
25
years of professional experience
1
1
Certification
Work History
New Patient Referral Coordinator
Texas Spine Care Center
08.2025 - Current
- Coordinated patient referrals and managed scheduling for new patients to ensure seamless onboarding
- Developed and maintained strong relationships with healthcare providers to enhance referral processes
- Streamlined communication between departments, improving response times for patient inquiries
- Implemented electronic health record systems to track referrals and optimize workflow efficiency
- Analyzed referral data to identify trends and improve overall patient intake strategies
- Led initiatives to enhance patient experience during the referral process, resulting in higher satisfaction rates
- Collaborated with multidisciplinary teams to address barriers in patient access and care continuity
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Evaluated referral process regularly, identifying areas for improvement and making necessary adjustments to ensure optimal efficiency.
- Implemented a tracking system for referral follow-ups, resulting in increased efficiency and fewer missed appointments.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Collaborated closely with other departments like billing or clinical staffs which resulted in smooth and efficient patient care processes.
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
Office Manager/ Medical Assistant
Leon Springs Pediatrics
02.2013 - Current
- Schedule appointments, manage referrals, maintain precise medical records. Monitor vital signs, administer immunizations, ensure accurate PKU tests. Coordinate medication refills, manage vaccine inventory, streamline supply orders. Enhance patient flow, improve office efficiency, ensure high-quality care. Handle billing, use QuickBooks, manage payroll, and support medical records.
Medical Assistant
Favorite Staffing
07.2012 - 01.2013
- At ABCD Pediatric (PRN)
- Supported laboratory procedures by collecting and processing specimens, contributing to timely and accurate diagnostic results.
- Managed inventory of medical supplies and equipment, implementing a tracking system to reduce costs and prevent shortages.
- Collaborated with healthcare teams to develop and implement patient care plans, enhancing the overall quality of healthcare delivery.
- Conducted administrative tasks, such as billing and insurance verification, to streamline office operations and improve revenue flow.
- Demonstrated excellent communication skills while interacting with patients and their families, ensuring a compassionate care experience.
- Utilized medical software to manage patient data and streamline workflow, enhancing operational efficiency within the practice.
- Facilitated training of new staff on clinical procedures and office protocols, fostering a cohesive and knowledgeable team.
- Performed quality control checks and audits on patient documentation to ensure compliance with healthcare regulations and standards.
- Assisted in process improvements to enhance patient flow and reduce appointment cancellations, contributing to better healthcare delivery.
- Assisted in the preparation of examination rooms, ensuring all necessary equipment and supplies were sterile and readily available.
- Maintained accurate patient records using electronic health record (EHR) systems, facilitating efficient data retrieval and patient management.
- Coordinated patient appointments and follow-ups, optimizing scheduling to reduce wait times and enhance patient satisfaction.
- Administered medications and injections as directed by physicians, ensuring adherence to safety protocols and best practices.
- Educated patients on treatment plans and health management, fostering a collaborative environment for improved patient outcomes.
- Performed clinical tasks such as taking patient histories and vital signs to support healthcare providers in delivering effective care.
Temporary-PRN
Doctors as a floater (PRN)
04.2003 - 12.2011
- Urology of San Antonio
- Centro El Barrio
- Dr. Lubna Naren
- Primer Pain
- Blue Diamond Wellness
- Mina Pain and Wellness
- Loan Star Cancer Associate
- Assisted healthcare professionals in clinical settings by performing routine patient assessments and documenting vital signs.
- Managed patient scheduling and coordinated appointments to optimize clinic operations and enhance patient flow.
- Administered injections, vaccinations, and medications as prescribed while ensuring adherence to safety protocols.
- Maintained accurate patient records using electronic health record (EHR) systems, improving data accessibility and accuracy.
- Conducted laboratory tests and collected specimens for analysis, adhering to strict laboratory standards and protocols.
- Educated patients on treatment plans, medications, and preventive healthcare measures to foster wellness and compliance.
- Streamlined inventory management processes, ensuring adequate supplies of medical equipment and materials were available.
- Collaborated with multidisciplinary teams to enhance patient care and achieve operational goals within the clinic.
- Implemented infection control procedures to safeguard patient health and comply with regulatory standards.
- Supported billing and coding processes by accurately documenting services rendered, contributing to timely reimbursements.
- Participated in quality improvement initiatives to enhance service delivery and patient satisfaction rates.
- Trained and supervised new staff members in clinical procedures and patient care protocols, fostering a collaborative environment.
- Utilized medical software to schedule procedures and manage patient databases efficiently, enhancing workflow.
- Conducted administrative tasks including filing, data entry, and patient follow-up, ensuring smooth clinic operations.
- Monitored and reported changes in patient conditions to healthcare professionals, facilitating timely interventions.
- Assisted with patient discharge procedures by providing instructions and resources for follow-up care.
- Engaged in continuous professional development to stay updated with industry best practices and emerging trends.
- Contributed to a positive patient experience by demonstrating empathy and professionalism in all interactions.
Medical Assistant
Little Buddies Pediatrics
01.2001 - 08.2001
- Scheduled appointments, managed referrals, maintained medical records efficiently. Monitored vital signs, administered immunizations, ensured accurate PKU testing. Coordinated medication refills, managed vaccine inventory, streamlined supply orders. Enhanced patient flow, improved office efficiency, ensured high-quality care.
Education
Medical Billing - Certificate - undefined
Arizona State University-Downtown Phoenix
United States01.2025
Medical Assistant - undefined
National Institute of Technology
San Antonio, United States01.2000
Skills
- EHR Management Expert
- Workflow Optimization Expert
- Regulatory Compliance Expert
- Compassionate Communication Expert
- Medication Coordination Expert
- Emergency Response Expert
- Clinical Documentation Expert
- Team Collaboration Expert
- Infection Control Expert
- Laboratory Procedures Expert
- Medical Billing Expert
- Injection Administration Expert
- Vital Signs Monitoring Expert
- Customer Service Expert
- Time Management Expert
- Team Leadership Expert
- Conflict Resolution Advanced
- Immunization Expert
- Appointment Scheduling Expert
- Medical Records Expert
- Referrals Expert
- Wound Care Advanced
- Staff Training Basic
- Office Organization Expert
- Administrative Support Expert
- Patient Advocacy Expert
- Schedule Coordination Expert
- Office Efficiency Expert
- Data Entry Expert
- Risk Management Expert
- Resource Allocation Expert
- Inventory Control Expert
- Performance Metrics Expert
- Strategic Planning Expert
- Workflow Improvement Expert
- Task Delegation Expert
- Quality Assurance Expert
- Customer Retention Expert
- Team Motivation Expert
- Process Improvement Expert
- Critical Thinking Expert
- Team Coordination Expert
- Patient Relations Expert
- Scheduling Optimization Advanced
- Office Compliance Expert
- Resource Management Expert
- Team Building Expert
- Change Management Expert
- Crisis Management Expert
- Healthcare Compliance Expert
- Performance Review Advanced
- Customer Onboarding Expert
- Supply Chain Management Expert
- Patient Scheduling Expert
- Employee Onboarding Advanced
- Facility Management Advanced
- Quality Improvement Expert
- Healthcare Analytics Expert
- Patient Engagement Expert
- Facility Optimization Expert
- Employee Development Advanced
- Performance Enhancement Expert
- Safety Management Expert
- Quality Control Expert
- Patient Safety Expert
- Health Education Expert
- Patient Care Expert
- Team Development Advanced
- Office Management Advanced
- Patient Support Advanced
- Administrative Leadership Expert
- Process Streamlining Expert
- Employee Engagement Expert
- Healthcare Leadership Expert
- Patient Feedback Expert
- Facility Coordination Expert
- Office Safety Expert
- Inventory Management Expert
- Patient Education Expert
Certification
Adult and Pediatric First Aid/CPR/AED, Mastering QuickBooks
Languages
English Native
Timeline
New Patient Referral Coordinator
Texas Spine Care Center
08.2025 - Current
Office Manager/ Medical Assistant
Leon Springs Pediatrics
02.2013 - Current
Medical Assistant
Favorite Staffing
07.2012 - 01.2013
Temporary-PRN
Doctors as a floater (PRN)
04.2003 - 12.2011
Medical Assistant
Little Buddies Pediatrics
01.2001 - 08.2001
Medical Billing - Certificate - undefined
Arizona State University-Downtown Phoenix
Medical Assistant - undefined
National Institute of Technology