Sandra K Desimone
Fort Worth
Summary
Am an upbeat team player with a dependable and punctual nature. Am proficient in managing time. Can work independently and with minimal supervision. Demonstrate a consistently strong work ethic and adherence to company policy and procedures. Offer excellent communication and good judgment skills.
Overview
17
17
years of professional experience
Work History
New Patient Scheduler
North Texas Orthopedics And Spine Center
2023.06 - 2024.04
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 14-physician Orthopedic and Spine medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Contact Center Specialist 2
Baylor Scott And White
2021.02 - 2023.01
- Assisted 50-70 customers in average 3-5 minutes by answering questions, responding to inquiries and handling telephone requests.
- Consistently maintained 92-100% customer service satisfaction ratings through quality control and adherence.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Performed patient registration, made future and sick appointments, entered and verified current insurance through EMR.
Newborn Hearing Screen Technician
Newton Wellesley Hospital
2007.05 - 2020.04
- Accurately located, identified and transported newborns for hearing screening.
- Performed auditory brainstem response testing (AABR) on all babies in Newborn Nursery and Special Care Nursery.
- Documented hearing screen results in EPIC and scheduled follow-up appointments with Massachusetts Eye and Ear Infirmary Boston.
- Communicated results to nursing staff, physicians and parents.
- Identified equipment issues and maintained supplies in multiple locations.
- Performed all training of employees, Nursing staff and nursing students.
- Acted as main Liaison for Hearing Screen Program at Newton Wellesley Hospital for 13 years reporting to Audiology manager at Massachusetts Eye and Ear Infirmary in Boston, Massachusetts.
Education
CNA Certification
American Red Cross
Peabody, MA 2002
Medical Service Specialist
United States Air Force
Wichita Falls, TX09.1981
GED -
Caldwell Community College And Technical Institute
Hudson, NC1981
Skills
- Documentation and reporting
- Complaint resolution
- Problem-solving skills
- Answering questions
- Call center operation
- Gathering information
- Typing 35 wpm or more
- Customer Service
- Cash handling experience
- Patient Registration
Timeline
New Patient Scheduler
North Texas Orthopedics And Spine Center
2023.06 - 2024.04
Contact Center Specialist 2
Baylor Scott And White
2021.02 - 2023.01
Newborn Hearing Screen Technician
Newton Wellesley Hospital
2007.05 - 2020.04
CNA Certification
American Red Cross
Medical Service Specialist
United States Air Force
GED -
Caldwell Community College And Technical Institute
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