Elizabeth Garza
Houston,TX
Summary
Highly organized and dependable candidate with a strong ability to effectively manage multiple priorities while maintaining a positive attitude. Proven track record of taking on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized to their fullest potential.
Overview
3
3
years of professional experience
Work History
New Patient Scheduler
Inception LLC
02.2025 - Current
- Demonstrated flexibility during peak hours or staff shortages, assuming additional responsibilities as needed to maintain efficient workflow within the scheduling department.
- Streamlined communication between departments by efficiently relaying relevant appointment information to appropriate personnel as needed.
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
- Worked closely with insurance providers to verify coverage details, ensuring seamless billing for new patients'' appointments.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
Keyholder | Sales Rep
AT&T Mobility
02.2023 - Current
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Mobile Sales Expert
ATT Vital Communications
07.2023 - 06.2024
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Mobile Expert
ATT Mobility
02.2023 - 06.2023
- Responsible for ensuring that the store is clean and organized, assisting cashiers in periods of high customer volume and managing the alarm system, including setting and disarming it
- Conducted routine assessments to ensure proper functioning of security infrastructure.
- Assist cashiers in periods of high customer volume
- Supervise the cleaning and delivery staff and oversee them outside of business hours
- Identified deficiencies in working conditions and escalated to leadership.
- Offer support and training to new employees
- Perform product demonstrations to customers
- Presentable demeanor and friendly nature
- Demonstrated a strong, trustworthy work ethic.
- Cultivated productive relationships through effective communication skills.
Mobile Sales Expert
T-mobile Kci
12.2022 - 04.2023
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Mobile Sales Expert
Metro by T-Mobile
11.2022 - 12.2022
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Assistant Manager
T Mobile Ritmo Latino
08.2022 - 11.2022
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Wireless Sales Associate
T-mobile Verge Wireless
02.2022 - 07.2022
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Wireless Sales Associate
Metro by T Mobile
12.2021 - 02.2022
- Streamlined procedures for managing and verifying bill settlements.
- Handled customer inquiries with professionalism.
- Executed end-of-day general documentation processes with attention to detail.
- Managed a high volume of phone communications.
- Coordinated appointment scheduling, paperwork filing, and data entry into system.
Education
High School Diploma -
C/E King High School
Houston, TX05.2018
accounting internship -
San Jacinto College
Houston, TX05.2017
Skills
- Fluently in Spanish and English
- Critical thinker
- Administrative support specialist
- Employee training
- Credit and collections development
- Customer service
- Flexible
- Documentation and reporting
References
Valerie Garza /LBJ
Valeriegrz2@gmail.com (713)505-9646
Ana Acevedo/AT&T
Acevedoana22@gmail.com (281)706-2553
Languages
Spanish
Native or Bilingual
Timeline
New Patient Scheduler
Inception LLC
02.2025 - Current
Mobile Sales Expert
ATT Vital Communications
07.2023 - 06.2024
Mobile Expert
ATT Mobility
02.2023 - 06.2023
Keyholder | Sales Rep
AT&T Mobility
02.2023 - Current
Mobile Sales Expert
T-mobile Kci
12.2022 - 04.2023
Mobile Sales Expert
Metro by T-Mobile
11.2022 - 12.2022
Assistant Manager
T Mobile Ritmo Latino
08.2022 - 11.2022
Wireless Sales Associate
T-mobile Verge Wireless
02.2022 - 07.2022
Wireless Sales Associate
Metro by T Mobile
12.2021 - 02.2022
High School Diploma -
C/E King High School
accounting internship -
San Jacinto College
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