MIRIAN FLORES-CASTRO
Pleasantville,NJ
Summary
Extensive experience in customer service, scheduling coordination, and resource allocation. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
OB SCHEDULER/Bilingual CSR
AtlantiCare Physician Group, OB/GYN
11.2020 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Patient Care Assistant
Atlanticare Regional Medical Center
01.2020 - 11.2020
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Food and Beverage-
Saganos Management Inc
07.2015 - 11.2020
- Boosted overall customer experience by proactively addressing potential issues and providing personalized service in a timely manner.
Floor Supervisor
James Candy Company
10.2015 - 07.2016
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Account Manager, Customer Service, Dispatcher &
Innovative Facility Solutions
02.2015 - 07.2015
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Navigator
Golden Nugget Hotel & Casino
09.2013 - 02.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Island Cleaners & Coin Laundry
LLC
06.2013 - 09.2013
- Cleaned and sanitized machines, and other similar areas according to established protocols.
Education
High School Diploma -
Pleasantville High School
701 Mill Rd, Pleasantville, NJ 08232Skills
- Bilingual- Able to speak, read and write in Spanish and English fluently
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Problem-Solving
- Telephone Etiquette
- Excel spreadsheets
- Multitasking Abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OB SCHEDULER/Bilingual CSR
AtlantiCare Physician Group, OB/GYN
11.2020 - Current
Patient Care Assistant
Atlanticare Regional Medical Center
01.2020 - 11.2020
Floor Supervisor
James Candy Company
10.2015 - 07.2016
Food and Beverage-
Saganos Management Inc
07.2015 - 11.2020
Account Manager, Customer Service, Dispatcher &
Innovative Facility Solutions
02.2015 - 07.2015
Navigator
Golden Nugget Hotel & Casino
09.2013 - 02.2015
Island Cleaners & Coin Laundry
LLC
06.2013 - 09.2013
High School Diploma -
Pleasantville High School