Summary
Overview
Work History
Education
Skills
Timeline
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Amber Heard

Lee's Summit,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Quality Assurance Team Lead

SelectQuote Senior
09.2020 - Current
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Coached and motivated 10-person QA team to develop competencies.
  • Supported development of materials, aids and curriculum to direct staff in procedures and operations.

Production Worker

Adient
06.2016 - 02.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Caregiver, Special Needs

Heartland Residential Care
05.2015 - 05.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Associate of Arts - Early Childhood Education

Metropolitan Community College - Kansas City
Lee's Summit, MO
05.2023

Skills

  • Compliance with Operation Procedures
  • Requirements Specifications
  • Team Training
  • Customer Experience

Timeline

Quality Assurance Team Lead

SelectQuote Senior
09.2020 - Current

Production Worker

Adient
06.2016 - 02.2020

Caregiver, Special Needs

Heartland Residential Care
05.2015 - 05.2016

Associate of Arts - Early Childhood Education

Metropolitan Community College - Kansas City

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Amber Heard