Amber Heard
Lee's Summit,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Quality Assurance Team Lead
SelectQuote Senior
6800 W 115th St, Overland Park, KS 66211
09.2020 - Current
- Communicated directly with QA team to resolve user-reported problems and questions.
- Coached and motivated 10-person QA team to develop competencies.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
Production Worker
Adient
4101 Nw Mattox Rd, Riverside, MO, 64150
06.2016 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Caregiver, Special Needs
Heartland Residential Care
54 US-69, Kansas City, MO 64119
05.2015 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Arts - Early Childhood Education
Metropolitan Community College - Kansas City
Lee's Summit, MO05.2023
Skills
- Compliance with Operation Procedures
- Requirements Specifications
- Team Training
- Customer Experience
Timeline
Quality Assurance Team Lead
SelectQuote Senior
09.2020 - Current
Production Worker
Adient
06.2016 - 02.2020
Caregiver, Special Needs
Heartland Residential Care
05.2015 - 05.2016
Associate of Arts - Early Childhood Education
Metropolitan Community College - Kansas City