Amber Hernandez
Urbana,IL
Summary
Versatile and dedicated professional with a proven track record in providing exceptional care and service, notably at Bella's Home and Healthcare. Skilled in dementia care and safe food handling, I excel in multitasking and organization, ensuring high-quality customer service. Demonstrated leadership in fast-paced environments, enhancing client satisfaction and team efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Bella's Home and Heathcare
Champaign, IL
03.2023 - 05.2024
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Followed care plan and directions to administer medications.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Coordinated transportation services for clients when necessary.
- Monitored health and well-being of clients and reported significant health changes.
Cashier
Chop Society
Chicago, USA
05.2020 - 10.2022
- Welcomes guest in restaurant and over drive through headset
- Handling all cash, credit card, debit card transactions in store and through drive through
- Taking orders on headset for drive through, inside the restaurant for carry outs, deliveries, as well as over the phone
- Handles all delivery orders from (Grubhub, DoorDash, Postmates) ensuring all orders have everything and are given to correct drivers
- Makes all drinks, Smoothies, Shakes, Sundaes for all orders in restaurant
- Cleans dining room, Bathrooms, and Sweet bar
- Refills all dressings, Sweetbar treats, as well as soda machine necessities
Cashier (Seasonal)
Kohls Dept Store
Chicago, USA
10.2019 - 12.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Server
Margaritaville Bar & Grill
Chicago, USA
08.2017 - 03.2019
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
Host/Head Food Runner
Eggy's Diner
Chicago, USA
11.2016 - 08.2017
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and answering questions
- Have a full knowledge of the menu
- Providing great customer service
- Helping out with other positions in the restaurant as needed
Hot Foods Team Member
Mariano's
Chicago, USA
05.2015 - 09.2016
- Operate equipment (box cutter, knives, slicers, wrappers, scale, processor, fryer, boaster, ovens, compactor, highboy cart, tongs, steamer, food processor, cleaning utensils, shrink wrappers, decorating tube, oven racks and hot cases) according to company guidelines
- Assist with product production, packaging, presentation, rotation and replenishment; follow basic product handling procedures; ensure in-stock position of available product
- Cuts, prepares, and serves a variety of hot and cold foods, including meats, cheeses, sandwiches, and pizza
- Samples products to customers
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Stocks hot cases and displays with prepared foods from kitchen
Intern Assistant
Farmer's Insurance
Chicago, USA
03.2013 - 08.2014
- Answer phone inquiries, direct calls, and provide basic company information; oversee mail deliveries, packages, and couriers
- Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc
- As needed
- Manage databases and input information, data, and records
- Run general industry related errands
- Take notes and memos during meetings; type documents, drafts, and reports; sort and manage files
Education
H.S. Diploma -
Association House Of Chicago
Chicago, IL06-2016
Skills
- Teamwork
- Problem-Solving
- Attention to detail
- Reliability and punctuality
- Verbal and written communication skills
- Leadership
- Communication
- Customer service
- Dementia care
- Adaptability and flexibility
- Multitasking and organization
- Safe food handling
- Hospitality service expertise
- Cash handling expertise
- Point-of-sale system
- Order taking
- Data entry
- Cash management
- Cash handling
Certification
- ServeSafe Food Handlers
- ServeSafe Alcohol Certificate
- Care Academy Certificates
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Caregiver
Bella's Home and Heathcare
03.2023 - 05.2024
Cashier
Chop Society
05.2020 - 10.2022
Cashier (Seasonal)
Kohls Dept Store
10.2019 - 12.2019
Server
Margaritaville Bar & Grill
08.2017 - 03.2019
Host/Head Food Runner
Eggy's Diner
11.2016 - 08.2017
Hot Foods Team Member
Mariano's
05.2015 - 09.2016
Intern Assistant
Farmer's Insurance
03.2013 - 08.2014
H.S. Diploma -
Association House Of Chicago