Amber Herrmann
Wernersville,PA
Summary
Dedicated healthcare administration professional with a strong background in enhancing patient experiences and satisfaction. Proven ability in effective communication and problem-solving, fostering team collaboration while adapting to evolving needs. Expertise in patient relations, conflict resolution, and continuous service improvement drives a commitment to creating a positive healthcare environment. Dependable and results-oriented, consistently striving to exceed expectations and deliver exceptional care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Athletico/Pivot Physical Therapy
04.2025 - Current
- Ensures accurate patient intake and financial clearance processes
- Delivering a seamless and exceptional front-office experience while maintaining compliance
- Safeguarding data integrity
- Supporting revenue cycle performance
Certified Medical Assistant
Tower Health Advanced Care for Women
12.2024 - 03.2025
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Certified Medical Assistant
Caron Treatment Center
07.2022 - 12.2024
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Penn State Health Berks Cardiology
03.2022 - 06.2022
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Certified Medical Assistant
Emkey Arthritis and Osteoporosis Clinic
09.2016 - 03.2022
- Remote patient care
- Verbally explained procedures and courses of treatment to patients to ensure complete comprehension and comfort
- Maintained medical inventory and ensured the proper sterilization and storage of surgical tools and supplies
- Obtained Prior Authorizations for Imaging and Medications
- Provided customer service and resolved queries over the phone
Certified Medical Assistant and Patient Service Representative
Reading Health System Float Pool
02.2015 - 09.2016
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained and supervised new employees to become familiar with the workflow and office operations
- Called patients to follow up on inquires and prescription refills
- Obtained Prior Authorizations for Imaging and Medications
Certified Medical Assistant and Patient Service Representative
St. Joseph Medical Center Orthopedic and Vascular
09.2013 - 02.2015
- File electronic and paper medical records and billing documents in accordance with HIPAA
- Generated pre-determination letters to determine if planned procedures would be covered under insurance
- Answered calls on a multi-line phone system and checked patients in for their appointments at the front desk
- Used instruments like cast cutters, suture scissors, and vascular dopplers
Certified Medical Assistant
Callowhill Medical Associates
04.2013 - 09.2013
- Greets patients and escorts them to examination rooms
- Schedules patients for initial appointments and follow-up procedures
- Files electronic and paper medical records and billing documents in accordance with HIPAA
- Operates medical computer software to update patient charts containing medical history and contact information
- Obtained Prior Authorizations for Imaging and Medications
Education
Associate degree - Medical Assisting
Berks Technical Institute
Wyomissing, PA03-2013
Skills
- Strong customer service
- Performs work under direct supervision Handles basic issues and problems and refers more complex issues to higher-level staff
- Ability to communicate effectively and professionally with a wide variety of people
- Strong organizational skills with attention to detail and accuracy
- Proficient with Microsoft word, strong data entry skills with EMR systems
- Ability to handle multiple tasks in a very busy environment
- Medical terminology proficiency
Certification
- CCMA Certification through NHA
- 03/2013
Timeline
Patient Experience Coordinator
Athletico/Pivot Physical Therapy
04.2025 - Current
Certified Medical Assistant
Tower Health Advanced Care for Women
12.2024 - 03.2025
Certified Medical Assistant
Caron Treatment Center
07.2022 - 12.2024
Certified Medical Assistant
Penn State Health Berks Cardiology
03.2022 - 06.2022
Certified Medical Assistant
Emkey Arthritis and Osteoporosis Clinic
09.2016 - 03.2022
Certified Medical Assistant and Patient Service Representative
Reading Health System Float Pool
02.2015 - 09.2016
Certified Medical Assistant and Patient Service Representative
St. Joseph Medical Center Orthopedic and Vascular
09.2013 - 02.2015
Certified Medical Assistant
Callowhill Medical Associates
04.2013 - 09.2013
Associate degree - Medical Assisting
Berks Technical Institute