Amber Hicks
San Diego,CA
Summary
Highly skilled and motivated Technical Support Direct Supervisor currently pursuing a Bachelor of Science in Information Systems & Cyber Security with 20+ years experience in United States Navy. Proven expertise in monitoring technical support, managing deployments, and providing administrative support. Adept at mapping out network platforms, ensuring effectiveness of technologies, and overseeing work of Information Systems Technicians.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Direct Supervisor (LCPO)
Littoral Combat Ship Squadron One
03.2022 - Current
- Mentor and supervise 60 personnel by providing positive professional and personal development feedback/guidance increasing skills and overall quality of work
- Deliver superior administrative support by maintaining accurate records and submitting operational reports increasing operational productivity and efficiency
- Supervise process and approval of 3,650 System Authorization Access Request-Navy (SAAR-N) forms per year for Navy/Marine Corps Intranet (NMCI).
- Monitor technical support and customer service to 625 employees.
- Managed deployment of 625 laptop assets throughout four phases of NMCI's technical refresh.
COMSEC Auditor/Information Assurance Manager
Naval Communications Security Material System
01.2019 - 01.2022
- Trained in safeguarding Communications Security (COMSEC) Material within EKMS/KMI inspection process to maintain compliance with national, DoD, and Navy cryptographic infrastructures to 112 USN, USMC, USCG, and MSC KMI accounts.
- Interpreted NSA and DoN policies, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Ensured that CYBERSECURITY program requirements were met for command's IP service.
- Ensured that proposed system changes were reviewed and implemented system modifications did not adversely impact system's security.
DISA and BCO Direct Supervisor
Naval Computer & Telecommunications Station
03.2017 - 01.2019
- Supervised 12 Sailors and two civilian employees in establishing, operating, and restoring Base Communications Office telephone lines and 600 Defense Information Systems Agency (DISA) circuits.
- Handled administrative requirements, maintained records, and submitted operational reports for the department.
- Coordinated activities and job responsibilities of 12 subordinate personnel to support mission success.
- Developed and implemented DISA master log, resulting in 100 circuits tracked, 30 block diagrams updated, and 220 workforce hours saved.
IT Systems Administrator
USS Ralph Johnson (DDG-114)
03.2016 - 03.2017
- Performed routine and emergent system administrator duties, enterprise-level fault identification, system-level fault analysis, and repair support for fully federated legacy networks across entire shipboard and shore network infrastructure.
- Managed network operating systems within Navy networking systems, services, and security; maintained network service capabilities (i.e., wireless devices, Voice Over IP (VOIP), Video Teleconferencing (VTC), Video Distributions Systems (VDS), associated cabling, fiber optics, throughput, connectivity, I/O devices, and topologies).
- Performed network management, including inventory control of 500 computer assets, software and configuration management, user training, and help desk management.
Naval Communications Instructor
Information Warfare Training Command (IWTC)
05.2013 - 02.2016
- Oversaw 46 personnel in 30 course convenings and provided 18,204 hours of instruction.
- Managed 127 students' progress, frequently checking in with struggling students and identifying root causes of problems.
- Authenticated government educational content acceptance through 52 virtual scenarios and 370 lessons for NETC. Improved Fleet communications curriculum for 144 students annually.
IT Systems Administrator
USS Kidd (DDG-100)
02.2011 - 03.2013
- Established Combined Enterprise Regional Information Exchange System (CENTRIX) LAN expansion, increased network by 25%, installed 16 new workstations, and administered 50 user accounts.
- Administered Naval Tactical Command Support Systems (NTCSS), UNIX operating systems, Sybase SQL Adaptive Server Enterprise Relational Database, Windows Server, network system operations and protocols, NTCSS II Desktop Graphical User Interface (GUI), system applications, system security, and System Administrator functions for 300 Sailors.
- Executed six communication plans consisting of activation and managing 150 voice and data circuits encompassing HF, UHF, EHF, and SHF frequency spectrum.
Education
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Orange Beach, AL05.2024
Skills
- Systems Configuration
- Network Platform Mapping
- Information Systems Deployment
- Attention to Detail
- Problem-Solving Skills
Accomplishments
Leadership
- Served as key contributing member to leadership team.
People Management
- Trained, led, and motivated countless Sailors.
- Prioritized and executed daily work load.
- Oversaw up to 60 military and civilian personnel in the accomplishment of their duties.
Numerous military awards to include Navy and Marine Corps Commendation Medal and Global War on Terrorism Service Medal.
Certification
Master Training Specialist
December 2014
Naval Education and Training Center
CompTIA A+
September 18, 2019
Computing Technology Industry Association (CompTIA)
CompTIA Security+
July 13, 2016
Computing Technology Industry Association (CompTIA)
Information Technology Infrastructure Library (ITIL) October 8, 2018
Foundation in IT Service Management
PeopleCert
CIW Site Development Associate
June 3, 2019
Certified Internet Web Professional
CIW Web Security Associate
March 8, 2020
Certified Internet Web Professional
Computer Operator
February 5, 2016
United Services Military Apprenticeship Program (USMAP)
Internetworking Technician
April 9, 2021
United Services Military Apprenticeship Program (USMAP)
Timeline
Technical Support Direct Supervisor (LCPO)
Littoral Combat Ship Squadron One
03.2022 - Current
COMSEC Auditor/Information Assurance Manager
Naval Communications Security Material System
01.2019 - 01.2022
DISA and BCO Direct Supervisor
Naval Computer & Telecommunications Station
03.2017 - 01.2019
IT Systems Administrator
USS Ralph Johnson (DDG-114)
03.2016 - 03.2017
Naval Communications Instructor
Information Warfare Training Command (IWTC)
05.2013 - 02.2016
IT Systems Administrator
USS Kidd (DDG-100)
02.2011 - 03.2013
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Master Training Specialist
December 2014
Naval Education and Training Center
CompTIA A+
September 18, 2019
Computing Technology Industry Association (CompTIA)
CompTIA Security+
July 13, 2016
Computing Technology Industry Association (CompTIA)
Information Technology Infrastructure Library (ITIL) October 8, 2018
Foundation in IT Service Management
PeopleCert
CIW Site Development Associate
June 3, 2019
Certified Internet Web Professional
CIW Web Security Associate
March 8, 2020
Certified Internet Web Professional
Computer Operator
February 5, 2016
United Services Military Apprenticeship Program (USMAP)
Internetworking Technician
April 9, 2021
United Services Military Apprenticeship Program (USMAP)
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