Amber Hicks
Summary
An Information Systems Technician with over 21 years' experience in the United States Navy. In charge of thirty Sailors in the fields of C5I. A diligent and flexible professional with strong communication abilities. Excellent in managing projects, fostering teamwork, and exercising leadership. Hardworking veteran transitioning to a civilian position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Direct Supervisor (LCPO)
Littoral Combat Ship Squadron One
2022.03 - Current
- Mentor and supervise 60 personnel within department, providing positive guidance for professional and personal development.
- Establish administrative requirements, maintain records and submit operational reports.
- Supervise process and approval of 3,650 System Authorization Access Request-Navy (SAAR-N) forms for Navy/Marine Corps Intranet per year.
- Monitor technical support and customer service to 625 employees.
COMSEC Auditor/Information Assurance Manager
Naval Communications Security Material System
2019.01 - 2022.01
- Trained in safeguarding of COMSEC Material within EKMS/KMI inspection process to maintain compliance with national, DoD, and Navy cryptographic infrastructures to 112 USN, USMC, USCG and MSC KMI accounts.
- Ensured that CYBERSECURITY program requirements were met.
- Ensured that proposed system changes were reviewed, and that implemented system modifications did not adversely impact security of system.
- Interpreted NSA and DoN policies, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
DISA and BCO Direct Supervisor
Naval Computer & Telecommunications Station
2017.03 - 2019.01
- Supervised 12 Sailors and two civilian employees in establishment, operation, and restoration of Base Communications Office telephone lines and 600 Defense Information Systems Agency (DISA) circuits.
- Handled administrative requirements, maintained records and submitted operational reports for the department.
- Coordinated activities of subordinate personnel to support mission success.
IT Systems Administrator
USS Ralph Johnson (DDG-114)
2016.03 - 2017.03
- Administered, maintained, and repaired five Navy LEGACY network systems afloat and ashore.
- Performed routine and emergent system administrator duties, Enterprise-Level Fault Identification, system level fault analysis, and repaired in support of fully federated legacy networks across entire shipboard and shore network infrastructure. Improved quality of service by 72%.
- Administered and maintained all currently fielded Navy LEGACY networking systems; responsible for management and maintenance of network switches, routers, servers, and computer stations; manages network operating systems within Navy Legacy networking systems, networking services, and network security; maintains network service capabilities (i.e. wireless devices, Voice Over IP (VOIP), Video Teleconferencing (VTC), Video Distributions Systems (VDS), associated cabling, fiber optics, throughput, connectivity, I/O devices, and topologies).
- Performed network management and maintenance functions including inventory control of 500 computer assets, software and configuration management, user training, and help desk management.
Naval Communications Instructor
Information Warfare Training Command (IWTC)
2013.05 - 2016.02
- Applied various teaching aids to minimize learning gaps and instruct and motivate over 300 students.
- Tracked 300 students' progress, frequently checking in with struggling students and identifying root causes of problems. Results include no student dropped from courses.
- Optimized day-to-day instruction to align educational strategies with industry best practices for three courses.
- Tested 300 students to assess progress and adapted learning plans in alignment with performance.
IT Systems Administrator/Transmission Systems Tech
USS Kidd (DDG-100)
2011.02 - 2013.03
- Provided knowledge to administer Naval Tactical Command Support Systems (NTCSS), UNIX operating systems, Sybase SQL Adaptive Server Enterprise Relational Database, Windows Server, network system operations and protocols, NTCSS II Desktop Graphical User Interface (GUI), system applications, system security, and System Administrator functions.
- Operated and performed system monitoring, fault isolation and circuit restoration of communications suites in HF, UHF, SHF, and EHF frequency spectrums afloat and ashore, to include communication transmission paths, input/output devices, cryptographic devices, interface equipment and patch panels, familiarization with signals, multiplexers, modulators/demodulators, and applicable system transmitters, receivers, couplers and antenna subsystems.
- Maintained signal quality through use of circuit and system performance tests, determines point of signal distortion and identifies preventive or corrective action as required.
Education
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Orange Beach, AL05.2024
Skills
- Complex problem solving
- Risk Management
- Supervision and Leadership
- Organizational Skills
Accomplishments
- Served as key contributing member to Leadership team.
- Trained, Led, and Motivated countless Sailors.
- Prioritized and executed daily work load.
- Oversaw up to 60 military and civilian personnel in the accomplishment of their duties.
Leadership
People Management:
Certification
Master Training Specialist
December 2014
Naval Education and Training Center
CompTIA A+
September 18, 2019
Computing Technology Industry Association (CompTIA)
CompTIA Security+
July 13, 2016
Computing Technology Industry Association (CompTIA)
Information Technology Infrastructure Library (ITIL) October 8, 2018
Foundation in IT Service Management
PeopleCert
CIW Site Development Associate
June 3, 2019
Certified Internet Web Professional
CIW Web Security Associate
March 8, 2020
Certified Internet Web Professional
Computer Operator
February 5, 2016
United Services Military Apprenticeship Program (USMAP)
Internetworking Technician
April 9, 2021
United Services Military Apprenticeship Program (USMAP)
Timeline
Technical Support Direct Supervisor (LCPO)
Littoral Combat Ship Squadron One
2022.03 - Current
COMSEC Auditor/Information Assurance Manager
Naval Communications Security Material System
2019.01 - 2022.01
DISA and BCO Direct Supervisor
Naval Computer & Telecommunications Station
2017.03 - 2019.01
IT Systems Administrator
USS Ralph Johnson (DDG-114)
2016.03 - 2017.03
Naval Communications Instructor
Information Warfare Training Command (IWTC)
2013.05 - 2016.02
IT Systems Administrator/Transmission Systems Tech
USS Kidd (DDG-100)
2011.02 - 2013.03
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Master Training Specialist
December 2014
Naval Education and Training Center
CompTIA A+
September 18, 2019
Computing Technology Industry Association (CompTIA)
CompTIA Security+
July 13, 2016
Computing Technology Industry Association (CompTIA)
Information Technology Infrastructure Library (ITIL) October 8, 2018
Foundation in IT Service Management
PeopleCert
CIW Site Development Associate
June 3, 2019
Certified Internet Web Professional
CIW Web Security Associate
March 8, 2020
Certified Internet Web Professional
Computer Operator
February 5, 2016
United Services Military Apprenticeship Program (USMAP)
Internetworking Technician
April 9, 2021
United Services Military Apprenticeship Program (USMAP)
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