Nicholas K. Dikenah
Darby,PA
Summary
Compassionate Direct Support Professional with proven skills in crisis intervention and emotional support. Experienced in collaborating with multidisciplinary teams to enhance client care and document progress effectively.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Direct Support Professional Caregiver
Immensus Auxillium LLC - BrightStar Care
Radnor, Pennsylvania
08.2026 - Current
- Assisted clients with daily living activities and personal care needs to enhance their quality of life.
- Communicating effectively with clients to understand their preferences and requirements.
- Documenting client progress and reported changes to the care team regularly.
- Collaborating with healthcare professionals to coordinate client care plans.
- Supporting social interaction by engaging clients in recreational activities.
- Providing emotional support to clients, fostering a compassionate environment.
- Adhering to established policies, procedures and regulations while maintaining confidentiality at all times.
Behavioral Health Technician
SevitaHealth/PA Mentor
Philadelphia, Pennsylvania
10.2024 - Current
- Providing direct support to individuals with behavioral health needs.
- Assisting in implementing treatment plans under supervision of licensed staff.
- Monitoring client behavior and reporting changes to the healthcare team.
- Facilitating group activities to promote social interaction and engagement.
- Documented client progress and maintained accurate daily records to support treatment evaluation.
- Ensuring safety and well-being of clients in various settings.
- Collaborating with multidisciplinary teams to enhance care strategies.
- Educating clients on coping skills and healthy lifestyle choices.
- Monitoring patient safety in all areas of the facility.
- Assessing the client's behavior, reactions and responses to treatment plans.
- Provided emotional support to clients navigating challenging situations, enhancing their coping mechanisms.
- Maintained accurate documentation of patient progress and treatments received.
- Establishing and maintaining professional working relationships with clients, staff and public.
- Enforcing rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Organizing daily activities such as arts and crafts, games, and music therapy that promotes healthy coping skills.
- Completed patient reports daily and submitted to management for evaluation.
- Mentoring new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraging positive interactions between other Behavioral Health Technicians and clients and patients.
- Responding promptly to any emergency situations that may arise within the facility.
- Identifying behaviors associated with substance abuse and recognizing signs of being under the influence of alcohol or drugs.
- Educating clients on important life skills, housekeeping, and food preparation.
- Performing searches of resident belongings prior to admissions and throughout stays.
- Coordinated transportation for appointments outside the facility.
- Planned and implemented safe interventions consistent with treatment goals.
- Engaging in regular communication with medical personnel regarding any changes in patient status or condition.
- Following standard admissions procedures and documentation requirements for client intakes.
- Providing crisis intervention services to patients in need.
- Cultivating relationships with fellow staff members to enhance team collaboration.
- Advising clinical staff regarding appropriate interventions for behavioral issues.
- Participating in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Administering medications as prescribed by a physician or a psychiatrist.
- Facilitating group therapy sessions with multiple patients.
- Collaborating with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Assisting with execution of client activities, support groups, and field trips.
- Assisting in examination and treatment of patients under the direction of nursing staff.
- Educating family members on techniques to support a patient's recovery process.
- Implementing evidence-based practices such as cognitive behavioral therapy when working with clients.
- Engaged clients through counseling and instruction to modify behaviors. with interaction, counseling or instruction.
- Recording patients' health metrics using thermometers or blood pressure gauges.
- Developing basic strategies to promote patient safety, wellness and independence.
- Conducting intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Contacting clients' relatives to coordinate family visits and conferences.
- Collaborating with doctors, psychologists or therapists in working with patient treatment.
- Assisting psychiatrists in working with patients to rehabilitate for community reintegration.
- Accompany clients to medical and counseling appointments.
- Assisting new employees on protocols to use when interacting with psychiatric patients.
Direct Support Professional
Royal Home Care & Community Services
Philadelphia, Pennsylvania
10.2025 - 05.2026
- Assisted individuals with daily living activities including bathing, dressing, grooming, and mobility support.
- Administered medications correctly and safely following prescribed protocols
- Monitored and observed client health, safety, and well-being throughout shifts and reported same or any changes or concerns to supervisors
- Facilitated social and recreational activities that fostered community inclusion and enhanced clients' social independence
- Prepared meals and assisted with feeding according to dietary requirements, individual preferences and organization
- Maintained accurate documentation including daily notes, progress reports, incident reports, care plan updates to ensure continuity of care
- Conducted regular safety inspections and followed established safety procedures and protocols in residential or community settings
- Responded appropriately to emergencies and crisis situations following established protocols and procedures
- Identified service delivery gaps and proposed targeted improvements to enhance client support and satisfaction
Education
Master of Science - Regional Planning
University of Liberia
Monrovia, Liberia09-2024
Bachelor of Science - Economics
University of Liberia
Monrovia, Liberia 02-2006
Associate of Arts - Philosophy And Humanities
St. Victor Major Seminary
Tamale, Northern Region, Ghana 07-1999
Skills
- Medication administration
- Client assessment
- Care plan documentation
- Client intake coordination
- Behavioral monitoring
- Crisis management
- Safety compliance
- Listening skills
- Emotional support
- Personal hygiene assistance
- Physical assistance
- Meal preparation
- Mobility support
- Physical mobility assistance
- Community integration
- Progress tracking
- Professional ethics
- Cultural competency
- Geriatric care
- Problem solving
- Complex problem solving
- Conflict resolution
- Team building
- Listening skills
- Communication skills
- Geriatric care
- Physical mobility assistance
- Mobility support
Certification
- Certificate of Completion - CPR, First Aid and Crisis Intervention Techniques
- Certificate of Completion - Applied Behavior Analysis Training
- Certificate of Completion - HIPAA Training
- Certificate of Completion - Conflict Management and De-escalation Techniques
- Certificate of Completion - Medication Administration Training
- Certificate of Completion - Trauma Informed Care Principles and Practices
- Certificate of Completion - Mental Health Support and Services
- Certificate - Behavioral Data Analysis Training
- Certificate of Completion - Generalizing Behavior
- Certificate of Completion - Collecting Continuous Data
- Certificate of Completion - Collection Discontinuous Data
- Certificate of Completion - HIPAA - Advance
- Certificate of Completion - Sevita Annual Compliance & Cybersecurity Training
- Certificate of Completion - Infection Control Trainging
- Direct Support Professional Training - California Department of Developmental Services - Direct Support Professional Training portal = DSPT Part 2 ongoing
Timeline
Direct Support Professional Caregiver
Immensus Auxillium LLC - BrightStar Care
08.2026 - Current
Direct Support Professional
Royal Home Care & Community Services
10.2025 - 05.2026
Behavioral Health Technician
SevitaHealth/PA Mentor
10.2024 - Current
Master of Science - Regional Planning
University of Liberia
Bachelor of Science - Economics
University of Liberia
Associate of Arts - Philosophy And Humanities
St. Victor Major Seminary