Amber Hill
converse
Summary
Dynamic Supervisor known for enhancing workflow and optimizing team performance. Experienced in conflict resolution and compliance assurance, ready to leverage skills in process improvement to drive operational excellence.
Overview
8
8
years of professional experience
Work History
Supervisor
cvs
Fair Oaks Ranch
07.2023 - Current
- Supervised daily operations, ensuring efficient workflow and optimizing team performance.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and ordered supplies, maintaining stock availability for seamless operations.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Conducted team meetings to communicate updates and share best practices, fostering collaboration and knowledge sharing.
- Monitored compliance with safety regulations and company policies during shifts.
- Collaborated with management to implement process improvements in store operations.
Tier 2 Customer Service Representative
Caremark Pharmacy
San Antonio
06.2018 - 07.2023
- Resolved escalated customer complaints with empathy and professionalism to improve customer satisfaction.
- Resolved customer inquiries regarding prescription medications and insurance coverage.
- Collaborated with sales and technical support to address and resolve complex customer requests effectively.
- Trained new representatives on company policies and customer service protocols.
- Streamlined interdepartmental communication to enhance service delivery and response times.
- Maintained accurate records of customer interactions using CRM software tools.
- Maintained accurate records of customer interactions.
- Worked closely with team members to ensure excellent customer service standards were consistently met.
Education
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA07-2023
Skills
- Team leadership
- Team supervision
- Employee training
- Performance monitoring
- Conflict resolution
- Process improvement
- Inventory management
- Compliance assurance
- Cross-department collaboration
- Customer service
- Decision making
- Financial management
- Business administration
- Policy enforcement
- Policy development
- Attention to detail
- Time management
- Problem solving
Timeline
Supervisor
cvs
07.2023 - Current
Tier 2 Customer Service Representative
Caremark Pharmacy
06.2018 - 07.2023
Bachelor of Science - Business Administration
Ashworth College