Amber Hodges
Mechanicsville,VA
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple tasks simultaneously, ensuring a high degree of accuracy in all projects. Seeking a fulfilling career where my skills can be applied to contribute to the success of an organization.
Overview
3
3
years of professional experience
Work History
Tasting Room Associate
Jolene Family Winery
2024.04 - Current
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Cleaned, organized, and maintain a stocked tasting room.
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
Sales Associate
Orangetheory Fitness
2023.12 - 2024.04
- Reach potential new members through telephone inquiries and a minimum of 40 contacts a day.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Organized studio spaces to maintain visual appeal, engage customers, and promote a clean workout environment.
Tasting Room Associate
Crosskeys Vineyard
2022.12 - 2023.07
- Provided informed wine suggestions to tasting room guests.
- Aided in the development of seasonal tasting menus, incorporating new wine releases and customer preferences.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Managed tasting room inventory.
- Fostered lasting relationships with customers by maintaining excellent communication and follow-up skills.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
Human Performance Lab Intern
James Madison University
2023.01 - 2023.05
- Supported senior researchers with experimental setup, execution, and data interpretation tasks for successful project completion.
- Actively participated in group problem-solving sessions aimed at overcoming challenges encountered during various stages of trials.
- Implemented safety protocols within the laboratory setting, reducing workplace accidents and injuries.
- Gained proficiency in various laboratory techniques such as VO2Max testing, blood lactate collection, and data entry.
- Collaborated with fellow interns and lab personnel, fostering a positive work environment and promoting teamwork.
Fitness Assistant
James Madison University- University Recreation(UREC)
2022.05 - 2023.05
- Kept fitness areas, machines, and spaces clean and orderly for participants.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Worked independently and as member of cohesive team to support individual needs.
- Promoted a positive gym atmosphere by fostering strong relationships with participants and fitness staff alike.
Athletic Training Intern
James Madison University
2022.01 - 2022.05
- Shadowed the JMU Athletic Training preceptors responsible for the football and golf teams.
- Facilitated communication between athletes and healthcare providers to ensure timely treatment of injuries or illnesses.
- Managed inventory of supplies within the athletic training facility, ensuring adequate stock levels on essential items such as tape or braces were maintained at all times.
- Monitored and evaluated injured athletes during rehabilitation sessions.
Education
B.S. Kinesiology - Exercise Science
James Madison University
08.2023
Skills
- Guest service
- Cleanliness standards
- Adaptability to Change
- Cash handling expertise
- Interpersonal abilities
- Sales strategy
- POS System Operation
- Customer Retention
- Teamwork and Collaboration
- Honest and Dependable
- Task Prioritization
- KPI Tracking
Timeline
Tasting Room Associate
Jolene Family Winery
2024.04 - Current
Sales Associate
Orangetheory Fitness
2023.12 - 2024.04
Human Performance Lab Intern
James Madison University
2023.01 - 2023.05
Tasting Room Associate
Crosskeys Vineyard
2022.12 - 2023.07
Fitness Assistant
James Madison University- University Recreation(UREC)
2022.05 - 2023.05
Athletic Training Intern
James Madison University
2022.01 - 2022.05
B.S. Kinesiology - Exercise Science
James Madison University
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