Amber Hodson
Fenton,MI
Summary
Dynamic and results-oriented professional with a proven track record at Sheri's Sensible Solutions, excelling in customer service and time management. Expert in enhancing client satisfaction and maintaining high standards of cleanliness, demonstrating exceptional attention to detail and problem-solving skills. Skilled in cash handling and workplace safety, consistently achieving significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Part Time Associate
Sheri's Sensible Solutions
01.2020 - 08.2023
- Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
- Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Coordinated scheduling for routine facility cleaning, minimizing disruption to daily operations.
- Handled, used and maintained cleaning supplies and equipment.
- Reduced complaints from clients by addressing specific cleaning requests promptly.
- Maintained organized work area by cleaning and removing hazards.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Protected children from infection by cleaning and sanitizing spaces.
- Enhanced equipment lifespan through proper care, cleaning, and preservation techniques.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Maintained hand sanitizer and cleaning supplies to comply with cleaning protocols.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Preserved the longevity of equipment through meticulous cleaning and maintenance procedures.
- Improved overall facility cleanliness by implementing efficient cleaning schedules and routines.
Sales Associate
TJ Max
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI2026
High School Diploma -
Lake Fenton High School
Linden, MI05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Cash Handling
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- Flexible Schedule
Timeline
Sales Associate
TJ Max
08.2021 - 11.2021
Part Time Associate
Sheri's Sensible Solutions
01.2020 - 08.2023
Bachelor of Science - Criminal Justice
Grand Valley State University
High School Diploma -
Lake Fenton High School
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