Amber Holloman

• Reached out to insurance carriers to obtain prior authorization for pharmacy medications.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
• Maintained spreadsheet detailing medical procedures and insurance denials and approvals.
• Documented all communication with applicants and inputted information into system using Epic.

Assisted patients in filling out check-in and payment paperwork.

• Managed approximately 50 incoming calls and faxes per day from patients and employers.
• Uses Epic to schedule appointments and register patients.
• Properly documents notes and messages in regards to patients.
• Built workers comp guarantors.
• Uses Interaction Desktop (Pure Connect) for call center.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.

• Reviewed and verified customer information and insurance provider information.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Collected co-payments or full payments from customers.
• Answer incoming phone calls and addressed questions from customers and health care providers.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately documented, researched and resolved customer service issues.
• Defused volatile customer situations calmly and courteously.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.

• Receive written prescription or refill requests and verify that information is complete and accurate.
• Prepare and process medical insurance claim forms and records.
• Establish or maintain patient profiles, including lists of medications taken by individual patients.
• Answer telephones, responding to questions or requests.
  
• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  
• Operate cash registers to accept payment from customers.
• Effectively resolved insurance rejections and other billing issues.
  

• Answer customers\' questions about merchandise and advise customers on merchandise selection.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
  
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  
• Stamp, attach, or change price tags on merchandise, referring to price list.
  

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Greet customers entering establishments.
• Answer customers\' questions, and provide information on procedures or policies.
  
• Offer customers carry-out service at the completion of transactions.
• Issue trading stamps, and redeem food stamps and coupons.