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Work History
Education
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Accomplishments
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Hi, I’m

Amber Hollowell

San Angelo,TX

Summary

Dynamic and compassionate professional with a proven track record at Caprock Home Health, enhancing patient well-being through personalized care and nutritional planning. Skilled in healthcare coordination and emotional support, I achieved a 98% occupancy rate in property management by fostering community engagement and advocating for client needs. Excel in multitasking and building meaningful relationships.

Overview

25
years of professional experience

Work History

Caprock Home Health

Direct Care Provider
06.2024 - Current

Job overview

  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Promoted healthy habits through education on nutrition, exercise, and mental wellness practices specific to each patient''s needs.
  • Maintained strict adherence to confidentiality guidelines regarding patient information.
  • Supported patients'' emotional well-being by empathetically engaging in conversation and active listening.
  • Enhanced patient comfort by assisting with daily living activities, such as personal grooming and meal preparation.
  • Implemented behavior modification strategies as necessary, improving overall patient satisfaction and compliance with treatment plans.
  • Facilitated community outings for patients, fostering social engagement and improved quality of life.
  • Maintained detailed records of patients'' progress, communicating updates to supervisors and family members as needed.
  • Actively contributed to interdisciplinary team meetings focused on improving patient outcomes and overall quality of care.
  • Served as an advocate for patients'' rights, ensuring their voices were heard during medical appointments or care team meetings.
  • Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
  • Participated in ongoing professional development opportunities to remain current on best practices within the field of direct care provision.
  • Assisted patients in navigating the complexities of healthcare systems, including insurance coverage and appointment scheduling.
  • Improved patient well-being by providing personalized care and addressing individual needs.
  • Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.

Sharif Khan

General Manager of Inn of Days Sweetwater Tx
06.2016 - 11.2018

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Negotiated large contracts with local businesses like Union Pacific railroad and BNSF totaling 1 million
  • Night audits
  • Payroll
  • Building a team of wonderful members

Stripes/7-11

Lead Kitchen Manager/Sales Associate
12.2021 - 07.2024

Job overview

  • Cultivated a culture of continuous learning and professional development, encouraging staff members to pursue additional certifications or training opportunities within the hospitality industry.
  • Mentored junior chefs through hands-on demonstrations of advanced culinary techniques, elevating their skills in both presentation and flavor development.
  • Trained new employees on kitchen procedures, equipment usage, and recipe execution for consistent results across the team.
  • Developed creative menu offerings, incorporating seasonal ingredients and diverse cuisine styles to appeal to varied tastes.
  • Created an inclusive work environment that embraced diversity while encouraging open communication among all staff members.
  • Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences.
  • Implemented sustainable practices such as recycling programs, energy-efficient equipment upgrades, and sourcing local ingredients whenever possible.
  • Ensured compliance with all relevant health codes, licensing regulations, and industry best practices through ongoing education and training initiatives for the entire team.
  • Established strong vendor relationships for reliable delivery of fresh ingredients at competitive prices without compromising quality.
  • Managed a team of culinary professionals, fostering a collaborative environment for optimal productivity and performance.
  • Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining areas.
  • Coordinated special events within the establishment such as private parties or themed dinners to enhance guest experiences beyond standard dining options.
  • Increased revenue by designing cost-effective menus that maximized ingredient utilization while maintaining appealing flavors and presentations.
  • Reduced food waste by implementing proper inventory management and storage practices.
  • Conducted regular performance evaluations for staff members, providing feedback and opportunities for growth within the company.
  • Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.
  • Streamlined scheduling processes to optimize labor costs while ensuring adequate coverage during peak hours.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases. I also walked and went through my entire evosure assessment, asking if new ways and how to make sure everything is up to date. Learned a lot of information from the grader as well as received 99 and that was the stores highest score in 6 yrs beating an 86 as well as the highest health inspection score of a 98 I excelled very quickly as well as a wanted to know any and everything. I had a gm that took me to every store with her because I learned so much I could do her job.

Applecreek Apt

Property Manager
05.1999 - 06.2016

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Optimized property management software usage, enhancing operational efficiency.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Planned special events such as lotteries, dedications and project tours.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Market research
  • Advertising
  • Developed brochures for my property as well as rest of MR Hantmans properties
  • I build and managed the absolutely most amazing team I could have asked for.
  • Team player, encourager, helped them, we had many certifications we went to along the ride.
  • Our team won best apartment complex in Sweetwater Texas votedI’m and people of Sweetwater for eight years in a row, we were front page of Sweetwater reporter
  • I never lost an eviction. We were part of the Texas Department Association, which comes with the Texas red book in which has every real estate commercial property rolling to follow. I studied them like the back of my hand.
  • I was in charge of scheduling payroll accounts, payable accounts receivable, ordering office supplies, waste management contract, negotiations with headhunters and nursing staff. This was about the time the windmills came through, so I negotiated some very big contracts.
  • It was the newest complex in Sweetwater, Texas and that was back in 1989. There was 124 units when I got there half of them were down we had a 56% occupancy rate by the time I left I had a 98% occupancy rate
  • I was given permission with one apartment and a budget to take a risk and my risk paid off with budget intact and we were able to increase the rental rate from 445 to 650 a month just off of I believe it cost us about 3000 to update and remodel and fixed with the last tenant so after that I was in charge of redesigning the apartments
  • I had tenants that were partial to me like the elderly I would go each day and make sure they were OK and that they had something and that there was nothing they needed
  • I also took care of our swimming pool. We were certified in that and chemicals and how to clean a pool.
  • I have a black mold certification, as well as my guys any opportunity to build my team up and make them more knowledgeable. We took it I would not have made it to where I was when I left if it had not been for my team.
  • But after a while, it started to get where was not challenging up for me and that is the only reason I left by the time I left our units the ones furnished which I tested it with permission they raised up to 750 and by the time I left, we were getting 850 a month for furnished units. We did monthly reports and weekly reports.
  • I was in charge of daily large masses of bank deposits, addictions background checks negotiating lower prices on bills and supplies. It was in my blood since I was a little girl. My grandmother was a real estate agent, and I didn’t have the best home growing up so when I moved with my grandmother at 14, I just fell in love with it. I fell in love with helping others

Education

Susan School of Phlebotomy
, Abilene, TX

Certification from Phlebotomy
09.2012

Texas State Technical College
, Sweetwater, TX

I Am For Credits Away From An Associates from Health Information, Technologies, Coding Specialis
04.2006

University Overview

I basically went to school to put into codes. What are patients good for doctors scheduling ICD nine codes pharmacology physiology the only reason I did not graduate with an associates degree is due to the fact that I have been put on bedrest with my youngest son my last four credits so I only lack four credits and I’ll have an associates degree and I kind of change to mechanics in between and then went back

Texas State Technical College, Sweetwater, Texas
, Sweetwater, TX

Certification from Business Management And Operating Software’s
08.2004

Skills

  • Compassionate Caregiving
  • Housekeeping tasks
  • Emotional Support
  • Transportation Assistance
  • Client Advocacy
  • Meal Preparation
  • Adaptive Learning
  • Activity Planning
  • Community Integration
  • Hygiene maintenance
  • Healthcare coordination
  • Nutrition knowledge
  • Disability Awareness
  • Physical assistance
  • Personal care assistance
  • First-aid and CPR
  • Patient Care
  • First aid and safety
  • Direct Patient Care
  • Health and safety requirements
  • Patient Education
  • Social Skills Development
  • Client documentation
  • Behavioral Management
  • Goal Setting
  • Appointment Scheduling
  • Patient Management
  • Behavior redirection
  • Client Support
  • Safety Monitoring
  • Care Plan Management
  • Recreational Activities
  • Progress Documentation
  • Nutrition
  • Care Delivery
  • Medical office administration
  • State regulations knowledge
  • Chronic Disease Management
  • Clinical Quality Program Standards
  • Report Generation
  • Infection control procedures
  • Therapeutic instruction
  • Health Services
  • Community integration support
  • Client safety and first aid
  • Adaptive equipment use
  • Knowledge of state regulations
  • Community activities
  • Support plan management
  • Compassionate client care
  • Quality program protocols
  • Case management experience
  • Teamwork and Collaboration
  • Fast Learner
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Clear Communication
  • Attentive to People
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Dressing assistance
  • Adaptability and Flexibility
  • Decision-Making
  • Dementia Care
  • Ability to Lift
  • Patient confidentiality
  • Physical Strength
  • Supportive Personality
  • Safety Compliance
  • Relationship Building
  • Meal Planning and Preparation
  • Cooking meals
  • Personal Hygiene Assistance
  • Housekeeping

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

I can understand Spanish most Spanish I can gather a conversation what they’re needing

I took Spanish in school all throughout school relationships have taught me Spanish

Additional Information

I’d love to help people whether it’s in the hospitality industry finding a new home taking care of them. I love for those that have nobody to know that there’s always somebody out there caring for them and I try to build and maintain every relationship. I acquire through each employment IXL very quickly. I love to learn about my company. I love to know that not only am I given my client or patient the best advice, possible or the best option possible for them but at the same time is within guidelines of my employer and will generate revenue.

Languages

English
Full Professional

Timeline

Direct Care Provider

Caprock Home Health
06.2024 - Current

Lead Kitchen Manager/Sales Associate

Stripes/7-11
12.2021 - 07.2024

General Manager of Inn of Days Sweetwater Tx

Sharif Khan
06.2016 - 11.2018

Property Manager

Applecreek Apt
05.1999 - 06.2016

Susan School of Phlebotomy

Certification from Phlebotomy

Texas State Technical College

I Am For Credits Away From An Associates from Health Information, Technologies, Coding Specialis

Texas State Technical College, Sweetwater, Texas

Certification from Business Management And Operating Software’s
Amber Hollowell