Amber Holm
Townsend,MT
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of various environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
11
11
years of professional experience
Work History
Daycare Owner/Operator
In-home Daycare
11.2023 - 04.2024
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Caretaker
Creative Learning Center
11.2022 - 11.2023
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Improved children''s cognitive development with age-appropriate educational games and learning tools.
- Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
- Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
Medical leave
05.2022 - 11.2022
Maternity Leave
Financial Services Associate
Altana Federal Credit Union
05.2016 - 05.2022
- Administered account transactions and responded to customer inquiries concerning financial products.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Lead
Walmart
07.2015 - 05.2016
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Waitress
Wood Family Grill
03.2013 - 03.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Broadwater County High School
05.2013
Skills
- Strategic Planning
- Individualized Instruction
- Transition Coordination
- Staff Assistance
- Caring and Responsible
- Developmental Focus
- Work Task Prioritization
- Customer Relations
- Cooperative Attitude
- Positive Interactions
Timeline
Daycare Owner/Operator
In-home Daycare
11.2023 - 04.2024
Caretaker
Creative Learning Center
11.2022 - 11.2023
Medical leave
05.2022 - 11.2022
Financial Services Associate
Altana Federal Credit Union
05.2016 - 05.2022
Customer Service Lead
Walmart
07.2015 - 05.2016
Waitress
Wood Family Grill
03.2013 - 03.2014
High School Diploma -
Broadwater County High School
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