Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Hood

Auburn

Summary

Dynamic customer service professional with proven expertise at Continuum Global Solutions, enhancing satisfaction through effective problem-solving and exceptional communication. Skilled in cash handling and maintaining organized workspaces, I excel in high-pressure environments, consistently achieving sales goals while fostering strong team collaboration and leadership.

Overview

10
10
years of professional experience

Work History

WFH Customer Representative

Continuum Global Solutions
09.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.

Front End Cashier /Beauty & Jewelry Coordinater

TJX Companies
02.2021 - 07.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Customer Service Representative

Premier Disability Services LLC
05.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Site Manager/Lead Cashier

BP Gas Station Service
10.2014 - 11.2019
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Maintained records and logs of work performed and materials and equipment used.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Monitored, coached, and supervised team of Number employees in year.

Security Officer

Securitas Security Services USA
08.2017 - 06.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.

Education

Pinecrest of Miami
Florida City, FL
10.2013

Skills

    Customer service

    POS

    Excellent organization skills & detail

    Basic Computer skills

    Problem solving

    Order Fulfillment

    Credit Card/Check payment processing

    Professional telephone demeanor

    Sales expertise

    Exceptional Cash Handling skills

    Strong Leadership abilities

    Store Opening and Closing

Timeline

WFH Customer Representative

Continuum Global Solutions
09.2024 - 12.2024

Front End Cashier /Beauty & Jewelry Coordinater

TJX Companies
02.2021 - 07.2023

Customer Service Representative

Premier Disability Services LLC
05.2019 - 02.2021

Security Officer

Securitas Security Services USA
08.2017 - 06.2019

Site Manager/Lead Cashier

BP Gas Station Service
10.2014 - 11.2019

Pinecrest of Miami

Similar Profiles

CREATE PROFILE
Amber Hood