Summary
Overview
Work History
Education
Skills
References
Timeline
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Linaudralyn ONeal

Lewisville,TX

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests (chat/text) and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

7
7
years of professional experience

Work History

Customer Care Representative 2- WFH- Remote

Norwex
Coppell, TX
09.2021 - Current
  • Demonstrated excellent communication skills while handling diverse customer interactions through email and phone support
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Handled customer inquiries promptly through personal interactions, phone calls, and electronic communication.

Medication Aide/Elderly Caregiver

Autumn Leaves of Corinth
Corinth, TX
07.2022 - 12.2023
  • Ensured accurate administration of oral medications as directed by physicians.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Aided elderly clients with daily living tasks like bathing, dressing, and grooming
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Sortation Associate

Amazon
Dallas, TX
05.2017 - 05.2021
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Operated conveyor belt systems to move items from one station to the next.
  • Scanned barcodes on packages using RF scanners.
  • Inspected packages for damage or incorrect labeling prior to sorting.

Education

High School Diploma -

Northbrook High School
Houston, TX
05-1993

Some College (No Degree) - Human Services

Purdue University
West Lafayette, IN

Skills

  • Payment Processing
  • Data Entry
  • Customer Service
  • Email correspondence
  • Product Education
  • Customer Relations
  • Documentation And Reporting
  • Inbound Customer Service
  • De-Escalation Techniques

References

References available upon request.

Timeline

Medication Aide/Elderly Caregiver

Autumn Leaves of Corinth
07.2022 - 12.2023

Customer Care Representative 2- WFH- Remote

Norwex
09.2021 - Current

Sortation Associate

Amazon
05.2017 - 05.2021

High School Diploma -

Northbrook High School

Some College (No Degree) - Human Services

Purdue University

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Linaudralyn ONeal