Adeniyi Famuwagun
Richmond,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining data management at Global Pens. Leveraged expertise in data entry and problem resolution. Skilled in CRM systems and maintaining customer data confidentiality, consistently demonstrating initiative and strong communication abilities.
Proven in enhancing customer satisfaction and retention, I leveraged my strong communication and customer service skills at The Elevance Health Companies Inc to resolve complex issues, ensuring privacy and efficiency. Mastering CRM systems.
Dynamic and results-driven professional with a proven track record at TTEC in enhancing customer satisfaction and loyalty through exceptional service and problem resolution, adept at handling high-stress situations with professionalism. Demonstrated ability to improve processes and contribute to team success through effective communication and collaboration.
Overview
4
4
years of professional experience
Work History
Customer Care Representative Remote
The Elevance Health Companies Inc
10.2023 - 04.2024
- Strong verbal and written communication skills for clear and efficient interaction with colleagues, clients, and stakeholders through various virtual channels
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Ability to manage time effectively, prioritize tasks, and maintain productivity without direct supervision.
- Experience using tools like Zoom, Microsoft Teams, Slack, Trello, or Asana to collaborate and coordinate work remotely.
- Comfortable with using computers, software applications, and troubleshooting basic technical issues independently
- Assisted call-in customers with questions and orders.
- Experience in conducting virtual patient consultations, assessments, and follow-ups via video calls or phone.
- Proficiency in using EHR systems for documenting patient information, updating records, and managing patient data securely.
- Skills in using remote monitoring tools and software to track patients' vital signs and health metrics from a distance
- Experience in providing health education, guidance, and counseling to patients and their families through virtual platforms.
- Ability to collaborate with other healthcare providers and coordinate care plans for patients remotely.
- Proficiency in handling common technical issues related to telehealth platforms and ensuring smooth virtual interactions.
- Knowledge of HIPAA and other relevant regulations to ensure patient privacy and data security in a remote setting.
Leasing and Marketing Officer
Falls Management Group
12.2020 - 10.2023
- Managed social media channels to boost online presence and engagement with consumers.
- Proficiency in using Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or Zoho to track leads, manage customer interactions, and analyze sales data.
- Strong verbal and written communication skills for clear and efficient interaction with colleagues, clients, and stakeholders through various virtual channels.
- Demonstrated ability to work independently, take initiative, and stay motivated without the need for constant oversight.
- Experience using tools like Zoom, Microsoft Teams, Slack, Trello, or Asana to collaborate and coordinate work remotely.
- Experience in conducting sales presentations and product demonstrations through video conferencing tools.
- Experience in negotiating deals and closing sales over the phone or through virtual meetings.
- Experience in building and maintaining strong relationships with clients and customers through virtual communication channels.
- Proficiency in Search Engine Optimization (SEO) and Search Engine Marketing (SEM) to drive organic and paid traffic to websites.
- Experience in planning, executing, and analyzing digital marketing campaigns across various channels such as social media, email, and search engines.
Data Entry Clerk, Remote
Global Pens
11.2020 - 11.2022
- Experience in entering data with high accuracy and attention to detail.
- Skills in using data entry and management software such as Excel, Google Sheets, or specialized data entry systems.
- Followed established procedures to enter and process data correctly.
- Ability to enter large volumes of data quickly and efficiently without compromising accuracy.
- Organized, sorted, and checked input data against original documents.
- Experience in verifying the accuracy of data entered and validating it against source documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Knowledge of best practices for maintaining the confidentiality and security of sensitive information.
- Ability to manage time effectively and meet deadlines in a remote work environment.
- Demonstrated ability to work independently, take initiative, and stay motivated without the need for constant oversight.
- Experience in maintaining a healthy work-life balance, setting boundaries, and managing distractions in a home environment.
Customer Service Representative, Remote
TTEC
04.2020 - 04.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Occupational Safety And Health
Columbia Southern University
Orange Beach, AL 08.2024
Associate of Science - Computer Service And Network Administration
Lagos City Computer College
Nigeria 06.2017
Bachelor of Arts - Public Administration
Ambrose Alli University
Nigeria 10.2004
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Problem Resolution
- Customer Relations
- Order Processing
- Customer Relationship Management
- Documentation And Reporting
- Computer Skills
- Customer Data Confidentiality
READING, TEAM SPORTS, EXERCISE, MEDITATION
Reading enhances perspectives and vocabulary while fostering critical thinking. Team sports build teamwork, communication, and resilience. Exercise promotes physical fitness, mental clarity, and stress relief, whether through cardio, strength training, or yoga. Meditation cultivates mindfulness, reduces stress, and fosters emotional resilience and inner peace.
Timeline
Customer Care Representative Remote
The Elevance Health Companies Inc
10.2023 - 04.2024
Leasing and Marketing Officer
Falls Management Group
12.2020 - 10.2023
Data Entry Clerk, Remote
Global Pens
11.2020 - 11.2022
Customer Service Representative, Remote
TTEC
04.2020 - 04.2020
Associate of Science - Occupational Safety And Health
Columbia Southern University
Associate of Science - Computer Service And Network Administration
Lagos City Computer College
Bachelor of Arts - Public Administration
Ambrose Alli University
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