NICOLE ARENDS
HENDERSON,NV
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep II
Elevance Health Companies Inc
06.2023 - 06.2025
- Managed accurate data entry and maintenance in various databases to facilitate seamless workflow and information retrieval. Cultivated exceptional phone etiquette while handling customer inquiries and delivering timely support. Effectively navigated conflicts through active listening and strategic problem-solving to ensure positive resolutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call demands while maintaining quality assurance standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Account Specialist
FRSTeam
01.2021 - 05.2023
- Assisted with account services, invoicing, and billing processes. Supported customer service initiatives to enhance client satisfaction. Performed data entry tasks accurately and efficiently. Coordinated scheduling activities to optimize office workflow. Contributed to general accounting functions. Managed daily office operations to ensure smooth functioning.
- Managed client accounts, ensuring accurate data entry and timely updates.
- Led initiatives to enhance service delivery protocols, resulting in improved client experiences.
- Oversaw project timelines and deliverables, ensuring alignment with client expectations and organizational goals.
Project Coordinator
Earth Resource Group
08.2018 - 12.2020
- Oversaw daily office operations, ensuring seamless data entry and administrative task management. Coordinated with vendors, contractors, employees, and permitting agencies to facilitate project execution. Directed scheduling and calendar management to enhance team productivity. Delivered exceptional customer support and maintained website functionality.
- Coordinated project schedules and timelines to ensure on-time deliverables.
- Managed project documentation, including reports, plans, and meeting minutes.
Education
No Degree - General Studies
University of Nevada Las Vegas
Las Vegas, NVCCR Board Certified in Court Stenography - Court Stenography
Las Vegas College
Las Vegas, NV06.2003
Skills
- High Volume Data Entry
- Client Relations & Support
- Microsoft Office Suite
- Office Management
- Bookkeeping and General Accounting
- Administrative support
- Live chat support
Certification
License Notary Public 2019 State of NV
Timeline
Customer Service Rep II
Elevance Health Companies Inc
06.2023 - 06.2025
Account Specialist
FRSTeam
01.2021 - 05.2023
Project Coordinator
Earth Resource Group
08.2018 - 12.2020
No Degree - General Studies
University of Nevada Las Vegas
CCR Board Certified in Court Stenography - Court Stenography
Las Vegas College