Diane Allshouse
Irwin,PA
Summary
Proven track record at Stryker Employment, excelling in high-stress customer service scenarios with a blend of critical thinking and exceptional listening skills. Achieved increased customer loyalty through empathetic resolution of complaints, demonstrating strong account management and team collaboration. Skilled in high-volume data entry, ensuring efficient and satisfactory outcomes.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Stryker Employment
11.1990 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
None - Accounting
University of Pittsburgh, Greensburg
Greensburg, PAYes - Tourism And Travel Management
The Sawyer Business School
Pittsburgh, PA05.1985
Skills
High volume data entry
Listening Skills
Account Management
Critical thinking
Customer relations
Dedicated Team Player
Timeline
Customer Service Representative
Stryker Employment
11.1990 - Current
None - Accounting
University of Pittsburgh, Greensburg
Yes - Tourism And Travel Management
The Sawyer Business School
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