Job Search Status
Open to workDesired start date: Immediately
Open To Work
Ankeuna Wigfall
Dallas ,Texas
Work Preference
Summary
Dedicated customer service professional recognized for exceptional critical thinking and active listening skills. Experience includes training new hires and efficiently resolving customer inquiries through various channels. Eager to contribute to team success and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Rep II
TTEC
10.2021 - Current
- Resolved customer inquiries efficiently via phone, chat, and email channels.
- Documented customer interactions accurately in CRM systems for future reference.
- Managed complex customer accounts, ensuring accurate information and timely responses.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Experience Specialist
US Bank
05.2022 - 12.2025
- Answer calls about accounts, transactions, services, products and fees.
- Investigate and resolve complex issues, including fraud and technical problems.
- Develop thorough understanding of US Bank's operating systems and procedures.
- Connect customers with other departments for deeper support.
- Present banking solutions to enhance customer convenience.
Education
High School Diploma -
Hillcrest High School
Dallas, TX06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Experience Specialist
US Bank
05.2022 - 12.2025
Customer Service Rep II
TTEC
10.2021 - Current
High School Diploma -
Hillcrest High School